Summary
Overview
Work History
Education
Skills
PROFESSIONAL COURSE WORK
Timeline
Generic

Julie Baum

North Las Vegas,NV

Summary

Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.



Overview

13
13
years of professional experience

Work History

Service Advisor / Service Manager

UTILITY TRAILERS
09.2020 - 11.2024
  • Managing the Repair Order Process to include Reconciling and Finalizing Repair Orders
  • Coordinated and supervised [Number] shop and field service technicians and assigned tasks and work orders.
  • Locating, Ordering and Distribution of Parts
  • Securing repair authorization
  • Incoming and Outgoing Unit Inspections
  • Customer Service Requests
  • Experience collaborating with fleet companies and fleet management organizations.
  • Experience collaborating with insurance companies and adjusters.
  • Enhancing, Growing and Managing Mobile Services
  • Managing employees, including hiring and termination, and conducting employee evaluations.
  • Safety Manager
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Informed customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Service Advisor

TEC EQUIPMENT
04.2018 - 08.2020
  • Administrative Support to Service Manager
  • Managing the Repair Order Process to include Reconciling and Finalizing Repair Invoice
  • Schedule Preventive Maintenance
  • Acquiring repair authorization
  • Safety Compliance
  • Incoming and Outgoing Unit Inspections
  • Customer Service Requests
  • Extensive experience collaborating with insurance companies and adjusters.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Educated customers about billing, payment processing and support policies and procedures.

Service Advisor

BRC COACH AND COLLISION
09.2015 - 03.2018
  • Administrative Support to Service Manager
  • Managing the Repair Order Process to include Initial Write Up, Opening, Reconciling and Finalizing Repair Invoice
  • Schedule Preventive Maintenance
  • Acquiring repair authorization
  • Safety Compliance
  • Incoming and Outgoing Unit Inspections
  • Extensive experience collaborating with insurance companies and adjusters.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Informed customers about billing, payment processing and support policies and procedures.
  • Administrative Support to General Manager
  • Locating, Ordering and Distribution of Parts
  • Evaluating and preparing body and mechanical estimates
  • Safety Compliance
  • Incoming and Outgoing Unit Inspections
  • Experience working with fleet companies and fleet management companies
  • Experience working with insurance companies and adjusters

Service Advisor / Body Shop Manager

MCCANDLESS INTERNATIONAL TRUCKS
09.2011 - 08.2014
  • Day to day operations to include hiring and supervision of staff
  • Opening and Closing Repair Orders
  • Repair Order Reconciliation
  • Ordering and Distribution of Parts
  • Communicating with customers
  • Evaluating and preparing estimates for self pay and insurance customers
  • All Administrative Functions
  • Equipment maintenance and new purchase
  • Inventory Control
  • Outside Sales and Marketing
  • Safety Compliance
  • Quality Control
  • Worked Directly with Service Department to coordinate shared repair orders and/or new

Education

Associate of Arts - Financial Accounting

Rasmussen College
Eden Prairie, MN
12.2012

Skills

  • Certified Master Service Advisor for Volvo and Mack
  • Accounting GAAP Procedures
  • Ability to implement and maintain operating systems to include accounting, human resources and quality control
  • Experience working with AS400, QuickBooks, Proceede, ASIST, CDK, Mitchell Estimating and CCC Estimating
  • Estimating
  • Quality assurance controls
  • MS Office Trained
  • Document and records management

PROFESSIONAL COURSE WORK

  • Professional Communications
  • Economics
  • Business Law and Ethics
  • Intermediate Accounting I & II
  • Computer Focused Principals
  • Microsoft Office Suite
  • Income Tax Payroll Accounting
  • Computer Information Systems
  • Introduction to Business
  • Accounting I, II & III

Timeline

Service Advisor / Service Manager

UTILITY TRAILERS
09.2020 - 11.2024

Service Advisor

TEC EQUIPMENT
04.2018 - 08.2020

Service Advisor

BRC COACH AND COLLISION
09.2015 - 03.2018

Service Advisor / Body Shop Manager

MCCANDLESS INTERNATIONAL TRUCKS
09.2011 - 08.2014

Associate of Arts - Financial Accounting

Rasmussen College

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Julie Baum