Julie Bell
Wholesale Account Manager
Aptols Hills,CA
Summary
Dynamic, highly motivated, and results-driven Wholesale Account Manager with over 17+ years of experience in account management, sales, and customer service. Proven track record of closing large sales deals, prospecting new accounts, onboarding customers and building strong relationships.
Customer-focused sales professional, possessing outstanding organizational, communication and negotiation talents. Skillful in sales planning and management, sales analysis, pricing and account management.
Overview
17
17
years of professional experience
Work History
Wholesale Account Manager
Art Brand Studios, LLC
Morgan Hill
02.2012 - Current
- Increased sales revenue by 33% effectively managing a portfolio of over 300 business accounts, building a strong rapport while analyzing customer needs and objectives
- Hired, trained and managed diverse group of customer service/sales representatives.
- Identifying retail store targets, negotiating new contracts, and onboarding customers
- Providing new accounts with comprehensive product training, retail pricing, and consumer sales strategies
- Optimizes Microsoft Excel daily to track and analyze sales data, report metrics, create budget data, sales objectives and generate customer order forms
- Documents customer interactions, account creation, entering new orders, review open orders, and generates sales reports daily using NetSuite
- Conducted regular meetings with clients to discuss upcoming needs and objectives.
- Collaborated closely with marketing team to develop promotional campaigns targeting existing customers.
- Resolved customer issues promptly while ensuring customer retention goals were met.
- Prepared weekly reports outlining account activity, sales forecasts, and inventory levels.
- Analyzed sales data to identify areas of growth or improvement within assigned accounts.
- Assisted in developing targeted marketing strategies aimed at increasing revenue streams from existing accounts.
- Implemented creative solutions for achieving desired results when working with challenging accounts.
- Cultivated long-term relationships with clients by providing excellent service throughout the sales process.
- Generated sales of wholesale products and related merchandise to existing customers as well as potential customers.
- Organizing, planning travel, and overseeing wholesale customer events and trade shows
- Work closely with cross functional teams to accurately report and document customer issues for a successful resolution
Sales and Retention Agent
Comcast Communications
Morgan Hill, CA
10.2007 - 02.2012
- Handled a high volume of incoming calls from new and existing customers.
- Used excellent verbal skills, engaging customers to build rapport and sell new product lines and explore additional sales opportunities.
- Advised customers on promotions and education of new product offerings for maximizing results and increasing sales.
- Promoted high satisfaction and customer retention by quickly resolving problems with knowledgeable and friendly customer service.
- Demonstrated expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns.
- Trained and mentored new team members to promote productivity, accuracy and provide excellent customer service.
- Worked with leadership team on large projects and expansion of customer base into new territories.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked well in a team setting, providing support and guidance.
- Demonstrated leadership skills in managing projects from concept to completion.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Live Oak High School
Morgan Hill, CASkills
- Closing sales
- Building rapport
- Detail oriented
- Goal oriented
- Organization
- Communication skills
- Time management
- Microsoft Excel
- Technical ability
- Territory Management
- Lead prospecting
- Contract Negotiation
- Customer Needs Assessment
- Sales Reporting
- Goal Setting
- Team Collaboration
- Retention Strategies
- Problem-solving aptitude
- Analytical Skills
- Effective Communication
School Location
Morgan Hill, CA
School
Live Oak High School
Timeline
Wholesale Account Manager
Art Brand Studios, LLC
02.2012 - Current
Sales and Retention Agent
Comcast Communications
10.2007 - 02.2012
High School Diploma -
Live Oak High School
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