Julie Bell
Placentia,CA
Summary
Achieved significant sales growth and enhanced customer satisfaction at Nordstrom by implementing innovative marketing strategies and fostering team collaboration. Currently excelling in operations management and staff development, demonstrating strong leadership and influencing skills. Mentored emerging leaders, contributing to the organization's overall performance. Motivated individual with proven experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Regional Leader Apprentice/General Manger
Nordstrom
08.2014 - Current
- Boosted employee morale and productivity by creating a positive work environment with clear communication and collaboration opportunities. Managing team of 70+ employees.
- Increased regional sales by implementing innovative marketing strategies and fostering strong relationships with full line store.
- Established standardized operating procedures to ensure consistency in processes across multiple locations within the region.
- Enhanced customer satisfaction with focused attention on addressing concerns and implementing solutions in a timely manner.
- Championed operational excellence, ensuring region adhered to the highest standards of quality, compliance, and customer service.
- Recruited talented individuals bringing General Manager skills to Restaurant Division to grow People.
- Served customers with knowledgeable, friendly support at every stage of dining experience to continue to drive traffic and sales.
- Performed effectively in self-directed work environment, managing day-to-day restaurant operations and decisions.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
- Demonstrated thought leadership within the organization by sharing best practices and insights to improve overall business performance.
- Mentored emerging leaders within the organization, promoting professional growth and career advancement opportunities.
Skills
- Team Management
- Influencing skills
- Customer Relationship
- Customer Satisfaction
- Relationship Building
- Staff Training and Development
- Operations Management
- Sales Planning
- Brand Awareness
- Performance reporting
Accomplishments
Department Leader of the Quarter Winner
Timeline
Regional Leader Apprentice/General Manger
Nordstrom
08.2014 - Current