Summary
Overview
Work History
Education
Skills
Timeline
Server

Julie Betsch

Cincinnati ,OH

Summary

Adept at orchestrating seamless operations, I leveraged time management and clear communication to enhance customer satisfaction and streamline workflows at OCharley’s. My leadership as a Shift Leader saw team morale soar, directly impacting service quality and efficiency. My keen attention to detail and organizational skills significantly contributed to surpassing sales targets and maintaining high customer satisfaction ratings.

Overview

19
19
years of professional experience

Work History

Shipping Coordinator

Whetstone Products
10.2014 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Contributed to inventory management by monitoring stock levels.

Shift Leader

OCharley’s
09.2009 - Current
  • Improved team performance with regular feedback sessions and targeted skill development initiatives.
  • Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
  • Motivated staff through recognition programs, fostering a positive workplace culture and increasing morale.
  • Trained new employees on company policies and procedures to ensure a seamless onboarding experience.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.

Server

OCharley’s
02.2006 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Contributed to inventory management by monitoring stock levels.

Education

Bachelor - Criminal Justice

Brown Mackie
Cincinnati, OH

Skills

  • Attention to detail
  • Time management
  • Clear communication
  • Organizational skills

Timeline

Shipping Coordinator

Whetstone Products
10.2014 - Current

Shift Leader

OCharley’s
09.2009 - Current

Server

OCharley’s
02.2006 - Current

Bachelor - Criminal Justice

Brown Mackie

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Julie Betsch