Julie Binti-Tambwe
Hurst,TX
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
9
9
years of professional experience
Work History
Store Manager
Check N Go
Columbia, MO
03.2022 - 03.2023
- Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
- Verified accuracy of closing figures prior to disbursement of funds.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Submitted loan applications to underwriting department for review and approval process.
- Maintained accurate records in computer database system during loan origination process.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
Financial Risk Assessor
Arrow Electronics
Denver, CO
10.2018 - 12.2019
- Collaborated with external auditors during annual audits to ensure accuracy of financial statements.
- Analyzed complex financial data and generated meaningful reports for senior management.
- Presented findings from research projects at regional conferences.
- Analyzed data collected from assessments and developed individualized service plans based on client needs.
- Participated in program audits conducted by external agencies or accreditation bodies.
- Led financial risk management efforts, identifying potential threats and devising effective mitigation strategies.
Home Delivery Concierge
Wayfair
Denver, CO
10.2017 - 10.2018
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Monitored inventory levels of supplies required for daily operations including brochures and maps.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Assigned drivers to appropriate routes based on customer needs.
- Updated records of driver locations, delays, and cancellations.
Late Stage Account Manager
Santander Consumer USA
Denver, CO
10.2013 - 08.2017
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Monitored customer accounts for timely payments.
- Initiated outbound calls to customers with delinquent accounts.
- Provided customer service to resolve issues related to overdue accounts.
- Reviewed open accounts for collection and skip trace efforts to meet or exceed performance goals.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
Education
BBA - Marketing Management And Research
Colorado Christian University
Denver, CO05-2015
High School Diploma -
Saginaw High School
Saginaw, TX05-2010
Skills
- Project Management
- Customer Service Management
- Supply Ordering
- Inventory Oversight
- Outstanding communication skills
- Operations Management
Languages
French
Native/ Bilingual
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Store Manager
Check N Go
03.2022 - 03.2023
Financial Risk Assessor
Arrow Electronics
10.2018 - 12.2019
Home Delivery Concierge
Wayfair
10.2017 - 10.2018
Late Stage Account Manager
Santander Consumer USA
10.2013 - 08.2017
BBA - Marketing Management And Research
Colorado Christian University
High School Diploma -
Saginaw High School
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