Julie Birgbauer
Lapeer,Michigan
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Universal Phone Agent
Morley Companies
10.2023 - Current
- Collaborated with team members to achieve and maintain high-quality service standards consistently.
- Handled escalated calls with professionalism, finding resolutions that satisfied both customer needs and company guidelines.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Navigated multiple software applications simultaneously to efficiently manage customer inquiries and provide accurate information.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Editor
Composely
09.2022 - 10.2023
- Edited and reviewed content for grammar, spelling and punctuation.
- Researched topics to create accurate and engaging content.
- Collaborated with writers to improve content structure and clarity, resulting in increased reader engagement.
- Optimized web content with SEO strategies to drive traffic and enhance online visibility of publications.
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality editorial work.
Senior Foreclosure Specialist
Rocket Mortgage
12.2012 - 12.2022
- Ensured compliance with state and federal regulations by meticulously reviewing case documents and following established guidelines.
- Reviewed loan and foreclosure documents and verified for accuracy.
- Supported management in developing new policies and procedures to improve overall efficiency within the foreclosure department.
- Conducted thorough risk assessments on delinquent loans, identifying potential issues and recommending appropriate action plans.
- Minimized financial losses by negotiating favorable loss mitigation options for borrowers in default.
- Analyzed foreclosure sale bids, judgments, reinstatements and payoffs.
- Assisted in training junior team members, sharing expertise and best practices to enhance their professional growth.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed complex foreclosure cases from initiation through completion, achieving optimal resolutions for all parties involved.
Client Services Coordinator
Dialog Direct
01.2008 - 12.2012
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Streamlined processes for improved efficiency in managing client requests and inquiries.
- Implemented regular follow-ups with clients to ensure their ongoing satisfaction and to address any concerns before they developed into larger issues, proactively managing potential risks.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Education
Theatre
Wayne State University
Detroit, MISkills
- Documentation and Reporting
- Client Service
- Interpersonal Skills
- Quality Assurance
- Problem-Solving Skills
- Typing Speed
- Verbal and Written Communication
- Computer Skills
Timeline
Universal Phone Agent
Morley Companies
10.2023 - Current
Editor
Composely
09.2022 - 10.2023
Senior Foreclosure Specialist
Rocket Mortgage
12.2012 - 12.2022
Client Services Coordinator
Dialog Direct
01.2008 - 12.2012
Theatre
Wayne State University
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