Summary
Overview
Work History
Education
Skills
Timeline
Generic

JULIE BORCHERT

Clearwater,FL

Summary

Personable and highly organized individual with excellent communication and multitasking abilities. Demonstrates strong customer service and administrative skills, including proficiency in office software, managing phone systems and scheduling. Committed to creating a welcoming environment and ensuring smooth front desk operations for optimal customer satisfaction.

Overview

17
17
years of professional experience

Work History

Front Desk Manager & Independent Business Owner

Clearwater Beach Fitness
08.2019 - Current
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected fees, payments and set up guests memberships.
  • Increased client retention through consistent communication, motivation, and support.
  • Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
  • Increased gym membership retention by implementing personalized fitness programs and regular progress checkins.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Trained clients during strength training, cardio vascular exercise, and stretching.

Private Nanny

Private Family Employer
01.2024 - Current
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Transported children to and from school, medical appointments, and extra-curricular activities.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.

ClearSky on Cleveland
09.2019 - 03.2020
  • Provided professional food service in a fast-paced environment
  • Cultivated relationships with regular customers resulting in repeat business
  • Explained menu items and daily specials along with food preparation methods when asked
  • Resolved customer complaints promptly and professionally ensuring a positive dining experience
  • Adhered to safe food handling procedures, complying with OSHA regulations

Personal Trainer & Independent Business Owner

Independent Business Owner
05.2008 - 04.2019
  • Develop and execute business plan, including revenue growth strategies
  • Managed a team of10 employees, providing professional development, and conducting performance evaluations
  • Create customized strength-training programs and individualized meal plans for more than30 clients
  • Grow client base through grassroots community outreach and involvement efforts
  • Develop direct mail and digital marketing campaigns to grow client roster
  • Implement incentive programs to grow business and retain clients
  • Build online social media presence to attract new and maintain existing client bases
  • Oversee client records, including progress reports and membership fees

Education

Associate of Science - Business Management & Personal Training / Group Fitness

NETA

Skills

  • Professional client service
  • Verbal and written communication
  • Ability to manage multiple projects with competing deadlines
  • Ability to work independently or as part of a team
  • Attention to detail
  • Coaching / mentoring
  • Time management / project prioritization
  • Microsoft Office Suite
  • Relationship building
  • Customer service
  • Time management
  • Telephone etiquette
  • Office administration
  • Scheduling and calendar management
  • Computer skills
  • Cash handling experience
  • Membership sales

Timeline

Private Nanny

Private Family Employer
01.2024 - Current

ClearSky on Cleveland
09.2019 - 03.2020

Front Desk Manager & Independent Business Owner

Clearwater Beach Fitness
08.2019 - Current

Personal Trainer & Independent Business Owner

Independent Business Owner
05.2008 - 04.2019

Associate of Science - Business Management & Personal Training / Group Fitness

NETA

Similar Profiles

CREATE PROFILE
JULIE BORCHERT