Julie Bouchard
Brookfield
Summary
Results-driven business and operations professional with more than 15 years of experience leading administrative functions, managing business operations, and building high-performing organizations across nonprofit, education, healthcare, retail, and small business environments. Proven ability to streamline processes, improve operational efficiency, and deliver exceptional customer and client experiences. Entrepreneurial leader who successfully launched and grew an award-winning franchise while overseeing all aspects of business development, financial management, staff leadership, and community partnerships. Recognized for strong organizational skills, relationship building, problem-solving, and the ability to lead through change with professionalism, compassion, and a commitment to service excellence.
Overview
13
13
years of professional experience
Work History
Community Coordinator
School Sisters of Notre Dame at Trinity Woods
Milwaukee, WI
11.2025 - Current
- Promote and facilitate community life for sisters transitioning from outside ministry to Trinity Woods assisted living and skilled care.
- Serve as a community leader for the 52 sisters in residence.
- Serve as a pastoral presence listening to the residents’ stories, concerns and questions.
- Advocate in various ways to ensure their needs are being met.
- Help residents recognize their changing health status and assist them in transitioning to higher levels of care.
- When hospitalized, assist the sister in understanding her current medical condition and needs as well as help them with decision making and advocating for their appropriate care.
- Assisted residents in resolving various IT issues to improve their technology usage.
- Accompanied residents during emergency medical situations to ensure timely access to necessary care.
- Assisted the sister in understanding her medical condition and needs.
- Assisted residents in recognizing changing health status and transitioning to appropriate care levels.
- Guided residents in planning funeral arrangements to provide clarity and support during difficult times.
Director of Client Care
Always Best Care Senior Services
New Berlin, WI
07.2024 - 06.2025
- Implemented best systems and practices, enhancing service delivery and support for clients, families, caregivers, and referral sources.
- Provided departmental support for Client Care, to ensure high-quality service delivery, including the implementation and facilitation of services, client assessments, care plan creation, start-of-care services, and ongoing management of client needs throughout the duration of services. Collaborated with cross-functional teams to ensure alignment with client needs and enhance service delivery.
- Acted as the primary point of contact for any incidents related to client care, ensuring timely resolution and client satisfaction.
- Provided ongoing training and mentorship to caregivers that promoted adherence to best practices and high-quality care standards.
- Supported execution of sales initiatives, network development, and system enhancements; served as liaison between field operations and internal departments to resolve client and caregiver concerns.
- Conducted client assessments, initiated start-of-care services, and completed field visits to maintain quality of care.
- Provided ongoing training and mentorship to caregivers, that promoted adherence to best practices and high-quality care standards.
- Provided departmental support for Client Care to ensure high-quality service delivery, including the implementation and facilitation of services, client assessments, care plan creation, start-of-care services, and ongoing management of client needs throughout the duration of services. Collaborated with cross-functional teams to ensure alignment with client needs and enhance service delivery.
- Served as primary point of contact for client care incidents, ensuring timely resolution and maintaining client satisfaction.
Administrative Coordinator
Alegre Science, Inc.
Indianapolis, IN
12.2021 - 05.2024
- Supported daily operations at 'Family Owned and Operated' laboratory equipment distribution business.
- Performed additional support including shipping/receiving, quotation creation, online and paper file maintenance, and verification of travel receipts and expenditures.
- Coordinated shipping/receiving, created quotations, maintained online and paper files, and verified travel receipts and expenditures.
Franchise Co-Owner and Managing Partner
Snapology of San Diego
San Diego, CA
09.2015 - 11.2021
- Launched first Snapology franchise west of Texas, establishing brand presence in new region.
- Managed all aspects of business operations.
- Received award for top 10 highest grossing franchise five years in a row.
- Developed and operated physical Discovery Center, delivering STEM enrichment classes, workshops, and camps for children ages 2-14.
- Built and managed a physical Discovery Center for STEM enrichment classes, workshops, and camps for children ages 2-14.
- Continuously received excellent customer reviews by focusing on exceptional customer experiences.
- Designed and implemented innovative engagement program for residents of assisted living facilities, including those in memory care.
- Created an innovative engagement program for residents of assisted living facilities including memory care residents.
- Achieved recognition as a top 10 highest grossing franchise for five consecutive years.
Chief Operating Officer
Center for Advancement of Technology in Education
San Diego, CA
10.2014 - 07.2017
- Co-founded nonprofit agency delivering Assistive Technology assessments and devices to children with communication difficulties related to Autism and other neurological issues.
- Managed office operations and coordinated donation efforts to support agency initiatives.
- Volunteered part time in a nonprofit agency.
Assistant Operations Manager
Specialized Therapy Services at The OAS Center
San Diego, CA
08.2014 - 01.2016
- Worked closely with, and assisted the Operations Manager, for a large pediatric therapy clinic that serviced over 100 Southern California Charter Schools as well as private patients.
- Assisted with operational duties including scheduling, payroll, building operations, maintenance, customer service, and tenant issues for the clinic and clients.
- Communicated with clients to evaluate satisfaction with services and identify areas for improvement.
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
- Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
- Supported recruitment, hiring, and training of team members to enhance clinic operations and service delivery.
Assistant Store Manager
Chico FAS
San Diego, CA
10.2013 - 04.2014
- Managed cash registers, ensuring accurate transactions and daily balancing of drawers to minimize discrepancies.
- Enhanced store appearance by maintaining cleanliness and implementing strategic merchandise displays to drive sales.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Resolved customer issues effectively leading to improved customer satisfaction rates.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management through regular audits and efficient stock organization, supporting operational effectiveness.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Delivered support to team on various projects and tasks. to store manager in budgeting processes, helping maintain financial stability for the business.
Education
Certificate - Grant Writing
San Diego State University
San Diego, CA08.2016
Certificate - Nonprofit Management
University of San Diego
San Diego, CA06.2015
Bachelor of Business Administration - undefined
Marian University
Indianapolis, IN12.2007
Skills
- Community Leadership & Care Coordination
- Relationship Building & Communication
- Program Development & Implementation
- Strategic Management
- Business Development
- Operations management
Timeline
Community Coordinator
School Sisters of Notre Dame at Trinity Woods
11.2025 - Current
Director of Client Care
Always Best Care Senior Services
07.2024 - 06.2025
Administrative Coordinator
Alegre Science, Inc.
12.2021 - 05.2024
Franchise Co-Owner and Managing Partner
Snapology of San Diego
09.2015 - 11.2021
Chief Operating Officer
Center for Advancement of Technology in Education
10.2014 - 07.2017
Assistant Operations Manager
Specialized Therapy Services at The OAS Center
08.2014 - 01.2016
Assistant Store Manager
Chico FAS
10.2013 - 04.2014
Certificate - Nonprofit Management
University of San Diego
Bachelor of Business Administration - undefined
Marian University
Certificate - Grant Writing
San Diego State University