Julie Bouwkamp
Benton Harbor,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
JennAir Customer Relations Lead
Whirlpool Corporation
12.2014 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.
- Streamlined customer service processes for improved response times and increased overall efficiency.
- Developed strong rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with cross-functional teams to ensure seamless communication and optimal customer experience.
- Reduced complaint resolution timeframes through effective case management strategies and attention to detail.
JennAir Customer Service Representative
Whirlpool Corporation
08.2010 - 12.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Consumer Affairs Board
Whirlpool Corporation
05.2004 - 08.2010
- Enhanced customer satisfaction by addressing and resolving consumer complaints and inquiries.
- Streamlined communication channels for efficient handling of consumer concerns, resulting in quicker resolutions.
- Collaborated with cross-functional teams to identify product issues and implement improvements, reducing complaint volume.
- Provided exceptional service by actively listening to consumer needs and offering tailored solutions.
- Managed high-stress situations calmly and professionally while maintaining a solution-oriented mindset towards problem resolution.
- Successfully defused tense customer interactions by demonstrating empathy, understanding, and genuine commitment to problem resolution.
- Delivered outstanding customer service through effective and timely resolution of various customer inquiries and concerns.
Customer Service Representative
Whirlpool Corporation
02.2001 - 05.2004
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Medical Secretary
Lake Michigan College
Benton Harbor MIHigh School Diploma -
Berrien Springs High School
Berrien Springs MI05.1985
Skills
- Strong leadership
- Product knowledge
- Time management
- Attention to detail
- Active listening
- Empathy and understanding
- Problem-solving abilities
- Complaint Resolution
- Appointment Scheduling
- Customer Service
Timeline
JennAir Customer Relations Lead
Whirlpool Corporation
12.2014 - Current
JennAir Customer Service Representative
Whirlpool Corporation
08.2010 - 12.2014
Consumer Affairs Board
Whirlpool Corporation
05.2004 - 08.2010
Customer Service Representative
Whirlpool Corporation
02.2001 - 05.2004
Medical Secretary
Lake Michigan College
High School Diploma -
Berrien Springs High School
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