Julie Boysen
Granbury
Overview
11
11
years of professional experience
Work History
Precert Specialist
Glen Rose Medical Center-Hospital
Glen Rose
11.2023 - Current
- Evaluated clinical criteria against existing health plan guidelines to determine authorization status.
- Adhered to applicable laws, regulations, policies, and procedures governing the healthcare industry.
- Collaborated with other departments within the organization as needed to resolve issues or obtain additional information.
- Identified opportunities for improvement within the precertification process and recommended solutions accordingly.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Participated in ongoing training and compliance activities.
- Assisted in developing strategies to increase customer satisfaction levels.
Office Manager
Boyd Enterprises
Granbury
06.2020 - 07.2023
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Responded to customer inquiries via phone or email in a professional manner.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained filing system for records, correspondence and other documents.
- Developed effective communication strategies between departments within the organization.
- Assisted in recruiting, onboarding and training new employees.
- Provided training to new hires on office policies and procedures.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Organized company events including holiday parties, team building activities .
- Used judgment and initiative in handling confidential matters and requests.
Receptionist
Van Griffith Kia
Granbury
10.2014 - 06.2020
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Monitored office supplies inventory and placed orders when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Compiled data from various sources into organized reports for management review.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
Education
General Studies
Granbury High School
Granbury, TX05-1985
Skills
- Clinical criteria evaluation
- Healthcare regulations compliance
- Process improvement strategies
- Interdepartmental collaboration
- Customer satisfaction enhancement
- Data analysis
- Effective communication
- Problem resolution
Timeline
Precert Specialist
Glen Rose Medical Center-Hospital
11.2023 - Current
Office Manager
Boyd Enterprises
06.2020 - 07.2023
Receptionist
Van Griffith Kia
10.2014 - 06.2020
General Studies
Granbury High School
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