JULIE BRADY
Las Vegas,NV
Summary
Personable, friendly and solution-oriented Customer Relations Specialist with over 30 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management following procedures. Dedicated to customer loyalty and satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Relations Specialist
MANPOWER/CDW
LAS VEGAS, NV
06.2023 - Current
- Answered customer inquiries via telephone and email
- Developed relationships with customers to ensure repeat business.
- Resolved customer complaints promptly and efficiently.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with other departments to ensure timely resolution of customer issues.
- Follow up with Customers regarding issues that were not solved on the first call
Customer Service Representative
MANPOWER/MAXIMUS
ALBANY, NY
01.2021 - 03.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service t customers
- Handled customers effectively by identifying needs, quickly gaining trust, approached complex situations and resolving problems to maximize efficiency
- Managed high call volume for Covid 19 vaccine scheduling
- Strengthened team performance and productivity by training and inspiring team members
Customer Service Team Lead
2 Blondes and a Bucket
CAPE CORAL, FL
08.2018 - 01.2021
- Promptly responded to customer inquires and resolved complaints to promote loyalty
- De-escalated customer issues with proven conflict mediation and problem-solving abilities
- Customized customer data base to keep track of every interaction
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders, and cancellations
Manager of Operations
Kwon's Martial Arts
Poughkeepsie, NY
01.2015 - 08.2018
- Provided in person, phone and email support for customers with any questions regarding classes, complaints, renewals
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices
- Coordinated onsite and outside events with vendors and online webinars
- Set standards for high retention rate for clients
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
Education
Associate of Arts - Business Administration and Management
University of Phoenix
Tempe, AZ11-2023
Skills
- Customer Outreach
- Customer Complaint Resolution
- Inter-Department Collaboration
- Problem-Solving
- Online Chat And Email
- Customer Correspondence
- Customer Relationship Building
- Customer Retention
- Adherence To High Customer Service Standards
- Inbound And Outbound Calling
- Conflict Management
- Excellent written and verbal communication skills
- Ability to work in a fast paced environment
- Work independently and also in a team-oriented environment
Timeline
Customer Relations Specialist
MANPOWER/CDW
06.2023 - Current
Customer Service Representative
MANPOWER/MAXIMUS
01.2021 - 03.2023
Customer Service Team Lead
2 Blondes and a Bucket
08.2018 - 01.2021
Manager of Operations
Kwon's Martial Arts
01.2015 - 08.2018
Associate of Arts - Business Administration and Management
University of Phoenix