Julie Broberg
Stevensville,MD
Summary
Dynamic professional with a proven track record at Edge of the Bay, adept in customer service and data organization. Excelled in enhancing client relations and streamlining office operations, achieving consistent customer satisfaction. Skilled in computer proficiency and administrative support, demonstrating strong problem-solving abilities and effective time management.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Edge of the Bay
05.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Part-time Office Manager / Bookkeeper
Custom Concepts
02.2009 - Current
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Maintained payroll information by calculating, collecting, and entering data.
- Maintained and processed invoices, deposits, and money logs.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Manage owners personal accounts
Administrative Assistant
NRL & Associates
03.2015 - 04.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Prepared vendor invoices and processed incoming payments.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Managed risk exposure by closely monitoring supply chain disruptions and taking corrective actions as needed.
Office Manager
Klunk Heating & Air
06.2008 - 03.2015
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained and processed invoices, deposits, and money logs.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Responded to customer requests for products, services, and company information.
Web Developer
Heavy Hammer
01.2002 - 06.2008
- Developed custom web applications, resulting in tailored solutions for client needs.
- Engaged with clients to plan and optimize site issues and queries.
- Increased website traffic through search engine optimization strategies and targeted content creation.
- Collaborated with in-house web designers to create sleek and innovative design.
Sales Associate
Heavy Hammer
03.1999 - 01.2002
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Queen Anne's County High School
Centreville, MD05-1998
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- Computer proficiency
- Customer relations
- Strong problem solver
- Data organization
- Verbal communication
- Client relations
Timeline
Administrative Assistant
Edge of the Bay
05.2022 - Current
Administrative Assistant
NRL & Associates
03.2015 - 04.2022
Part-time Office Manager / Bookkeeper
Custom Concepts
02.2009 - Current
Office Manager
Klunk Heating & Air
06.2008 - 03.2015
Web Developer
Heavy Hammer
01.2002 - 06.2008
Sales Associate
Heavy Hammer
03.1999 - 01.2002
High School Diploma -
Queen Anne's County High School
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