Julie Brooks
Lincoln,RI
Summary
Seasoned Manager and organizational problem-solver with experience in overseeing custodial operations for large facilities Experience stepping into roles and quickly making positive changes to drive company success. Strong emphasis on maintaining high cleanliness standards, coordinating staff schedules and implementing efficient cleaning procedures. Proven ability to effectively manage resources, maintain equipment, and ensure compliance with safety regulations. Demonstrated success in improving operational efficiency through strategic planning and team leadership.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Owner/Operator Manager
Perfection Cleaning
Lincoln , NE
01.2001 - Current
- Developed business plan and budget to maximize profitability.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Created marketing strategies to drive revenue and increase brand visibility.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Recruited and hired qualified candidates to fill open positions.
- Reviewed completed work to verify consistency, quality, and conformance.
Assistant Head Housekeeper
Chase Suites Hotel
Lincoln , NE
01.2000 - 12.2000
- Assisted Head Housekeeper in supervising and training staff to ensure high standards of cleanliness.
- Reviewed daily room assignments for housekeeping staff, ensuring rooms were cleaned according to established guidelines.
- Ensured proper use of cleaning equipment and chemicals by all personnel to ensure safety regulations were followed.
- Maintained inventory and ordering of supplies, linens and uniforms as needed.
- Monitored the quality of services provided by housekeeping staff, providing feedback and guidance when necessary.
- Conducted regular inspections of guestrooms and public areas to ensure compliance with hotel standards.
- Addressed guest complaints in a timely manner, responding professionally and courteously at all times.
- Organized weekly work schedules for housekeepers, assigning specific duties based on individual abilities.
Animal Care Supervisor
Capital Humane Society
Lincoln , NE
05.1998 - 01.2000
- Provided oversight of animal care staff to ensure adherence to quality standards and regulations.
- Monitored daily operations of animal housing facilities, including maintenance, sanitation and security.
- Conducted routine inspections of all animal enclosures for cleanliness, safety, health and comfort.
- Performed physical examinations on animals to assess general health conditions and diagnose illnesses or injuries.
- Assisted with the coordination of veterinary services for sick or injured animals.
- Administered medications as prescribed by veterinarians and monitored progress of treatment plans.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
Education
Some College (No Degree) - Business Administration And Management
University of Nebraska - Lincoln
Lincoln, NESkills
- Budget Development
- Operations Oversight
- Operations Management
- Relationship Management
- Staff Training and Development
- Performance Analysis
Certification
- A.H.E. CSCT-T certified (Certified Trainer for Surgical Cleaning Technicians)
- IICRC WRT certified (Water Damage Restoration)
- IICRC MRS certified (Mold Remediation Specialist)
- IICRC CCMT & CCT certified (Commercial Carpet Maintenance Technician & Carpet Cleaning Technician)
Timeline
Owner/Operator Manager
Perfection Cleaning
01.2001 - Current
Assistant Head Housekeeper
Chase Suites Hotel
01.2000 - 12.2000
Animal Care Supervisor
Capital Humane Society
05.1998 - 01.2000
- A.H.E. CSCT-T certified (Certified Trainer for Surgical Cleaning Technicians)
- IICRC WRT certified (Water Damage Restoration)
- IICRC MRS certified (Mold Remediation Specialist)
- IICRC CCMT & CCT certified (Commercial Carpet Maintenance Technician & Carpet Cleaning Technician)
Some College (No Degree) - Business Administration And Management
University of Nebraska - Lincoln
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