Julie Brown
Lake Orion
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Community Manager
RHP Properties
12.2015 - 08.2023
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Enter lead information into system. "Leads" include but not limited to people interested in purchasing, brokering or bringing home into community.
- Coordinate the advertising, promotions and presentations of homes as directed.
- Manage accidents, emergency situations, and immediate mechanical needs; report to corporate office, prepare proper reports.
- Demonstrate leadership in corporate attitude, communications skills, and professional appearance.
- Hire, train, motivate and manage onsite staff to ensure deadlines are met. Administer discipline with proper documentation.
In Home Care
Synergy Staffing
01.2010 - 11.2015
- Monitored changes in clients' conditions to report concerns to supervisor.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Provided direct personal care and administrative services to clients.
- Developed and implemented care plans for clients.
- Scheduled and coordinated medical appointments.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Trained new staff members on best practices for home health care.
Mental Health Worker
D & M Consultants
03.2007 - 09.2009
- Documented client progress in confidential files.
- Implemented crisis intervention plans to support client safety.
- Developed and implemented activities to help clients develop social and independent living skills.
- Monitored client progress and provided feedback to families and treatment team members.
- Educated clients and families about mental health issues, treatments and resources.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
- Facilitated support groups for clients to discuss issues related to mental health.
- Provided clients with recommendations to community resources.
- Revised individual treatment plans for clients with mental health concerns to obtain best possible outcomes.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Education
Associate of Applied Science - Mental Health/Social Work
Oakland Community College
Auburn Hills05.1989
Skills
- Resident Relations
- Microsoft Project
- Fire Safety Regulations
- Business Development
- De-escalating potential issues
- Leasing and Sales
- Meeting Participation
- Property Inspection
- Manage Contracts
- Customer Relationship Management
- Financial Management
- Microsoft Excel
- Microsoft Windows
- Microsoft Outlook
- Workplace Safety
- Payment Processing
- Vendor Management
- Property Management
- Web Browser Software
- Sales Support
- Schedule Planning
- Leasing Strategy Development
- Staff Training
- Property Showing
- Employee Performance Management
- Calendar Management
- Serve Customers
- Conflict Handling
Accomplishments
- Achieved high honor by completing sales with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Success coach Training - 3 days
- Sales Training - 2 days
- Nexus payables certification
- Manage America certification
Timeline
Community Manager
RHP Properties
12.2015 - 08.2023
In Home Care
Synergy Staffing
01.2010 - 11.2015
Mental Health Worker
D & M Consultants
03.2007 - 09.2009
Associate of Applied Science - Mental Health/Social Work
Oakland Community College
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