Summary
Overview
Work History
Education
Skills
Timeline
Julie Brown

Julie Brown

Elkton,MD

Summary

Outgoing individual with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping. Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.

Overview

11
11
years of professional experience

Work History

Office Manager

KWEmpower
04.2024 - 03.2025
  • Maintained files and filing, keeping sensitive information confidential.
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
  • Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
  • Compiled and entered data into various databases to ensure accuracy and completeness.
  • Maintained database of client contact information with accuracy and attention to detail.
  • Maintained office inventory by assisting with supply orders.
  • Screened incoming telephone calls, routing to appropriate personnel.
  • Built and maintained relationships with vendors and other external contacts.
  • Greeted and screened visitors to direct to correct employee or office.
  • Searched for information in company databases or online to answer questions or resolve problems.
  • Answered telephones to give information to callers, take messages, or transfer calls.
  • Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.
  • Ordered and dispensed supplies to maintain office inventory.
  • Assisted staff with computer usage.
  • Arranged for repairs for office equipment malfunctions.
  • Searched to find needed information, using such sources as Internet.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Office Manager

RM Realty
01.2021 - 04.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Greeted and screened visitors to direct to correct employee or office.

Administrative Assistant

Long and Foster
06.2011 - 01.2021
  • Maintained files and filing, keeping sensitive information confidential.
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
  • Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
  • Compiled and entered data into various databases to ensure accuracy and completeness.
  • Served as primary point of contact for facilitating operational and administrative inquiries.
  • Maintained office inventory by assisting with supply orders.
  • Monitored daily operations in order to ensure efficient workflow processes were being followed.
  • Used Microsoft Office Suite to create and revise documents and presentations.
  • Maintained calendars and schedules to set appointments for management team.
  • Processed incoming mail and distributed to relevant departments or individuals.
  • Screened incoming telephone calls, routing to appropriate personnel.
  • Built and maintained relationships with vendors and other external contacts.
  • Prepared documents for meetings including agendas, handouts and other materials.
  • Proofread documents for grammar accuracy prior to submission.
  • Greeted and screened visitors to direct to correct employee or office.
  • Searched for information in company databases or online to answer questions or resolve problems.
  • Answered telephones to give information to callers, take messages, or transfer calls.
  • Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Shift Manager

Variety Discount
02.1991 - 01.1995
  • Trained and supervised new staff members.
  • Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
  • Addressed customer complaints and resolved conflicts.
  • Maintained a safe work environment by enforcing company policies and procedures.
  • Promoted customer satisfaction by addressing complaints and issuing refunds.
  • Established and maintained positive and professional employee relationships.
  • Taught newly hired team members and shift managers business policies and procedures.
  • Conducted daily walk through of the store, identifying potential risks or hazards.
  • Communicated important company information and policy changes to staff members.
  • Reported equipment repair and employee training needs to managers.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Bookkeper

Exxon Mobil
03.1988 - 02.1991
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Reconciled and corrected issues with financial records.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
  • Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Entered figures using 10-key calculator to compute data quickly.

Education

Bohemia Manor High School
06.1981

Skills

  • Commitment to service quality
  • Office administration
  • Detail-oriented data management
  • Proficient in computer applications
  • Office management
  • Effective problem resolution
  • Effective time management
  • Accurate record maintenance
  • Calendar management
  • Effective task prioritization
  • Proficient in Microsoft Office Suite
  • Efficient data organization
  • Customer service
  • Organizational skills
  • Data entry
  • Customer relations

Timeline

Office Manager - KWEmpower
04.2024 - 03.2025
Office Manager - RM Realty
01.2021 - 04.2024
Administrative Assistant - Long and Foster
06.2011 - 01.2021
Shift Manager - Variety Discount
02.1991 - 01.1995
Bookkeper - Exxon Mobil
03.1988 - 02.1991
Bohemia Manor High School - ,

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