Julie Browne

• Conducted regular competitor analysis staying updated on industry trends adapting pricing strategies accordingly.
• Managed inventory levels for optimal turnover, reducing stock discrepancies and ensuring product availability.
• Implemented loss prevention measures effectively reducing shrinkage rates within the store environment.
• Monitored KPIs closely to identify areas requiring improvement, adjusting strategies accordingly to maximize results.
• Assisted customers in making informed purchasing decisions by providing tailored recommendations based on their needs and preferences.
• Cultivated long-lasting customer relationships through personalized service and follow-up communication driving repeat business.
• Increased customer satisfaction by providing exceptional service, addressing concerns promptly, and fostering a welcoming environment.
• Boosted store sales by implementing effective merchandising strategies and eye-catching displays.
• Supervised daily operations of the store including opening/closing procedures ensuring smooth functioning.
• Resolved escalated customer complaints successfully maintaining high levels of client satisfaction.
• Implemented new promotional campaigns to drive foot traffic and improve overall revenue growth.
• Maintained an organized, clean store environment that met company standards for visual presentation, safety, and operational efficiency.
• Established strong relationships with vendors to negotiate better pricing and secure exclusive products for the store.
• Spearheaded employee coaching initiatives focusing on upselling techniques and product knowledge enhancement for improved performance metrics.
• Analyzed sales data regularly to identify trends and adjust strategies as needed to capitalize on opportunities or address challenges.
• Developed a high-performing sales team through targeted recruitment, ongoing training, and constructive feedback.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
• Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.

• Managed 55 employees.
• Used Point of Sale register system to complete transactions.
• Evaluated employee performance.
• Served in the capacity as keyholder to ensure the store was opened and closed on time.
• Sales increase of 5% Customer count increase of 1% 
• Set new sales record of $328,000 

• Trained and coached new team members. 
• Provided clear, attractive and consistent signage.
• Trimmed, washed and bundled produce.
• Assisted customers with produce questions and special orders.
• Conducted performance evaluations and recommended pay increases within the department's budget. 
• Planned attractive displays and ensured all displays were replenished.
• Participated in quarterly inventory counts and conducted inventories. 
• Received produce deliveries and unloaded produce.
• Maintained department equipment and advised general manager of equipment repair needs.
• Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.

coached and trained produce managers and store managers through remodels and grand openings.

• Efficiently addressed customer issues to ensure quick and successful resolution.
• Processed credit and debit card payments and returned the proper change for cash purchases.
• Handled all scheduling for store shifts to ensure proper staffing at all times.
• Exceeded personal sales goals for 4 quarters in a row.
• Verified that all merchandising standards were maintained on a daily basis.
• Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
• Worked as a team member to provide the highest level of service to customers.
• Held each team member accountable for achieving brand and performance goals.
• Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

• Recruited, interviewed and hired individuals who demonstrated passion and dedication and would add value to the team.
• Handled all scheduling for store shifts to ensure proper staffing at all times.
• Verified that all merchandising standards were maintained on a daily basis.
• Exceeded targeted sales goals by 2%.

Average sales volume of $330,000 weekly