Julie Brownlow
New Braunfels,TX
Summary
Results-driven Management Analyst with expertise in project management, change management, and process optimization. Proven ability to enhance operational efficiency and develop impactful solutions through data analysis and policy writing.
Overview
16
16
years of professional experience
Work History
Management Analyst/Project Manager
Department of Family Protective Services
Austin, TX
09.2022 - Current
- Manage agency projects, including operational reviews and process improvements.
- Assist project lead in planning initiatives that support alignment with agency’s strategic plan.
- Coordinate organizational studies to identify work problems and recommend solutions for enhanced efficiency.
- Develop evaluation plans by defining study scope and prioritizing critical areas for focus.
- Formulate solutions for organizational challenges and executed change strategies through training.
- Develop and modify administrative program policies, procedures, and objectives.
- Collaborate with operational staff to identify opportunities for business process enhancements.
- Research best practices and emerging trends to draft effective solutions during reviews.
Conservatorship Supervisor
Department of Family Protective Services
New Braunfels, Texas
10.2015 - 09.2022
- Made casework decisions regarding the removal and placement of children and worked with county and district attorneys on legal measures to initiate on Child Protective Services cases.
- Planned and managed unit operations to achieve project goals and objectives for service delivery by monitoring caseloads, consulting with staff on case issues, approving leave, and conducting unit meetings.
- Selected, managed, and developed staff through field visits with staff, review of performance data, conferences, training, and performance appraisal.
- Interpreted program policy and procedures to unit staff, other agency staff, parents, children, youth, caregivers, the courts, CASA, other stakeholders, and the general public.
- Evaluated unit performance through case readings, computer reports, and observations to ensure compliance with policy, procedure, and service control requirements.
- Performed other duties as assigned and required to maintain unit operations.
- Promoted, monitored, and ensured that respect is demonstrated for cultural diversity.
Conservatorship Case Worker
Department of Family Protective Services
San Antonio, Texas
12.2010 - 10.2015
- Received cases from investigators after children are removed from their homes, placed in CPS conservatorship, and placed in care outside their homes.
- Determined each child’s needs and ensured that appropriate referrals for testing, evaluations, records, or further assessments are made. Ensured all services are focused on achieving positive permanency.
- Worked with children, families, and communities to plan for a child's permanency.
- Identified potential permanency resources for the child through ongoing contact with parents, family members, and other individuals the child and family identify as important to them.
- Searched for potential kinship providers throughout the case. Completed home studies of a child's family members or family friends (kinship providers) who might care for the child.
- Assessed risk and safety issues with parents, identified necessary behavior changes for child safety, and referred parents to appropriate services while discussing progress towards positive permanency.
- Met with children, parents, family friends, or foster homes in public as well as in their own homes.
- Collaborated with a Placement Team, including Kinship staff, for placements, as needed.
- Participated in meetings and conferences at times and places convenient for the family members as well as everyone involved in the case.
- Visited children monthly to evaluate feelings of safety in current home, plan for permanency, and discuss needs, wishes, and progress in care.
- Attended and participated in court hearings about the child and family. This included contacting the parties in the case before hearings, preparing court reports, and testifying in court on the child’s needs, the family’s progress, and the department’s efforts to achieve permanency for the child.
- Kept the child’s, parents, caregivers, court-appointed attorney and guardian ad litem(s) informed about the child’s circumstances and significant events.
- Worked with the department's attorney to prepare for contested-court hearings and trials.
- Worked with kinship caregivers and foster parents to ensure that they have what they need to care for the child or youth placed with them i.e., keeping them informed about developments in the case, returning phone calls, and in some areas of the state being available 24 hours a day / 7 days a week at certain times.
- Transitioned children home during reunification services and provided support to the family until the legal case is closed.
- Supervised adoptive placements until the adoption is final or until the case is transferred to an adoption caseworker.
- Documented case records by completing forms, narratives, and reports to form a written record for each client.
- Cultivated effective working relationships among Child Protective Services staff, law enforcement officials, judicial officials, legal resources, medical professionals, and community resources.
Education
Bachelor of Arts - Fine Arts And Education
The University of Texas At Arlington
Arlington, TX05-1995
Secondary Teaching Certification
The University of Texas At Arlington
Arlington, TX05-1996
Teaching English As A Second Language
Cambridge University
Rome, Italy08-2000
Skills
- Project management
- Change management
- Process optimization
- Operational efficiency
- Data analysis
- Policy writing
- Assessment skills
Timeline
Management Analyst/Project Manager
Department of Family Protective Services
09.2022 - Current
Conservatorship Supervisor
Department of Family Protective Services
10.2015 - 09.2022
Conservatorship Case Worker
Department of Family Protective Services
12.2010 - 10.2015
Bachelor of Arts - Fine Arts And Education
The University of Texas At Arlington
Secondary Teaching Certification
The University of Texas At Arlington
Teaching English As A Second Language
Cambridge University