Julie Bucher
Findlay,Ohio
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Customer Service Specialist
Advanced Drainage Systems
02.2017 - 03.2024
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Developed customer service improvement initiatives to decrease customer wait times.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained and managed customer files and databases.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Created and maintained detailed database to develop promotional sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
Sales & Customer Service
HSNI
01.2016 - 01.2015
- Strong verbal, written, communication skills, resolve customer complaints via phone, email, greet customers warmly and ascertain problem or reason for calling, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges for various accounts.
Staffing Specialist
Manpower
01.2016 - 01.2015
- Strong verbal, written, communication skills, strong problem solving skills, human resource skills to hire and fire, I-9 employee verification, tax info, ran detailed background checks, obtained detailed assignment information from customers and utilize it to provide effective customer service to our customers (various factories), interview and test applicants to evaluate their qualifications for assignments, administer the training of temporary employees to upgrade their skills for assignments, filled customer orders with qualified temporaries, monitor temporary employee attendance and performance, conducted outside service calls to ensure quality customer service and expand business, conducted outside service calls to reactivate inactive customer accounts, did job fairs to recruit temporary employees to form a pool of applicants
- Answered telephone to provide desired information for customers and temporaries, maintained customer and temporary employee records to ensure completeness and accuracy, completed worker’s compensation, insurance, and accident and OSHA forms of temporaries, multi-line phone system, fax, copier, all Microsoft programs, email, Manpower’s Office Skillware, Ultradex, and various skill measurement programs.
Office Manager, Marketing
SMB Construction
01.2009 - 01.2015
- Strong verbal, written, and communication skills, strong problem solving skills, human resources, I-9 verification, tax info, hire individuals, background checks, maintained customer and employee records, workers compensation, insurance, paid invoices through QuickBooks, multi-line phone system, fax, copier, scheduling for customers with different jobs, worked with major insurance companies with customers claims and insurance adjusters, built and managed content with insurance agents in 8 different counties in Ohio, using PeopleSoft, Oracle, grew new leads with new insurance agents in the area, home shows, worked with various fire departments to gain new jobs, built and managed the company’s social media profiles and presence, worked with existing leads and customers
Scheduler
Corporate Research International
01.2008 - 01.2010
- Customer Service & Interpersonal Skills, Call Center, Maintained and exceeded quota for shops assigned around the world, conducted cold calls for many accounts that were assigned, multi-line phone system, Microsoft programs, Fax Machine, Copier.
Education
Real Estate -
Hondros College of Business
12.2015
Health Care Administration -
The Ohio State University
11.2011
Skills
- Microsoft Office (Word, Outlook, Excel, PowerPoint, Access, One Note)
- Salesforce
- Oracle
- NetSuite
- ACE
- Clic
- PeopleSoft
- QuickBooks
- Customer Order Management
- Complaint resolution
- Customer Retention
- Price quotes
- Customer Service
- CRM Software
- Call center experience
- Complaint Handling
- Good communication skills
Timeline
Customer Service Specialist
Advanced Drainage Systems
02.2017 - 03.2024
Sales & Customer Service
HSNI
01.2016 - 01.2015
Staffing Specialist
Manpower
01.2016 - 01.2015
Office Manager, Marketing
SMB Construction
01.2009 - 01.2015
Scheduler
Corporate Research International
01.2008 - 01.2010
Real Estate -
Hondros College of Business
Health Care Administration -
The Ohio State University