Julie Buh
Kenosha,WI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Director, Service Delivery
Bswift
02.2023 - Current
- Own a book of business of clients representing $4,000,000 to $8,000,000
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Client Relationship Manager
bswift
01.2021 - 01.2023
- Manage a book of business of client representing $2,500,000 in annualized recurring revenue
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Continuously update configuration of client sites as requirements change each year
- Provide coaching and development to Analysts building their Benefits Administration & bswift system knowledge
- Manage and lead client testing for Annual Enrollment which includes creating & executing test plans, gathering feedback, configuring system based on feedback, and providing resolution for retesting
- Lead weekly client calls to address escalations and upcoming projects
- Manage workload with Analyst to ensure ongoing activities are completed and meet client deliverables
- Manage and execute the Affordable Care Act Employer Reporting process
- Providing technical/product demonstrations for newly released products and features
Health Senior Client Manager - Benefits Administration
Alight Solutions
01.2020 - 01.2021
- Strengthened long-term client relationships through regular communication, understanding their needs, and delivering tailored recommendations.
- Improved operational efficiency by streamlining processes for better client servicing and reporting accuracy.
- Manage operations team to ensure workload is distributed appropriately and all process and tasks are accounted for
- Mentored junior team members in effective account management techniques, resulting in increased productivity levels across the department
- Manage and execute the Affordable Care Act Employer Reporting process for 40,000+ employees
- Ensure all operational metrics were consistently met, including those tied to financial risk as well as implemented multiple new process improvements on teams that streamlined work, improved client relations, and increased revenue
- Coordinated with internal departments to ensure timely resolution of client issues, fostering trust in the company's capabilities.
- Increased client satisfaction by providing exceptional account management and personalized solutions.
Health Senior Client Manager - Advocacy
Alight Solutions
01.2016 - 01.2020
- Subject matter expert for all service specific and client requirements
- Updates appropriate documents and requirements for ongoing client delivery
- Serve as primary resource for our clients, client teams, and shared service partners in translation of requirements delivery
- Consults on delivery of Advocacy services to increase utilization
- Prepare and present Advocacy materials for internal and external training
- Developed client facing metrics template for monthly/quarterly client report out
- Consult with clients on best practices
Systems Analyst, Implementation - Aon Retiree Health Exchange
Aon Hewitt
01.2015 - 01.2016
- Support Client Management on client kick off and finalist meetings
- Lead weekly client calls to walk through and define technical requirements and set clear and defined expectations
- Participate in weekly status calls with the client and implementations team, as well as internal status calls to report on progress and project plan updates
- Convert, update, and maintain client requirements according to comprehensive analysis specifications
- Act as subject matter expertise to client managers, clients and ongoing operations teams on eligibility technical requirements and specifications
- Provide training to ongoing operations teams for requirements and file changes and other technical processes
- Provide coaching to ongoing operations team to provide a clear understanding of requirements for new clients at the close of implementation
- Delivers clear analysis, test plans, and standard operating procedures which accurately reflect the technical capacities of the CRM system and address the requirements of the client for implementations
- Manage data and file implementations for 8+ clients per year
- Develop test plans and UAT eligibility files through the test file process
- Track technical implementation process from end to end to ensure a successful implementation
Skills
- Outstanding Customer focus
- Teamwork and Collaboration
- Analytical problem solving and decision making skills
- Commitment to a high level of quality and detail oriented
- Strong focus on teaming and leadership
- Learning agility
- Staff Development
- Project Management
- Project Coordination
- Verbal and Written Communication
- Critical Thinking
- MS Office
- Verbal Communication
References
References are available on request.
Timeline
Director, Service Delivery
Bswift
02.2023 - Current
Client Relationship Manager
bswift
01.2021 - 01.2023
Health Senior Client Manager - Benefits Administration
Alight Solutions
01.2020 - 01.2021
Health Senior Client Manager - Advocacy
Alight Solutions
01.2016 - 01.2020
Systems Analyst, Implementation - Aon Retiree Health Exchange
Aon Hewitt
01.2015 - 01.2016