Julie Burke
Menomonie,WI
Summary
Dynamic professional with a proven track record in relationship management and financial reporting, notably at the University of Wisconsin-Stout. Excelled in enhancing customer service and financial aid processes, achieving lower default rates through adept counseling and problem-solving. Skilled in adaptability and data management, consistently surpassing sales and service goals.
Overview
26
26
years of professional experience
Work History
Financial Aid Officer
University of Wisconsin- Stout
10.2016 - Current
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Counseled students and parents about financial aid options and program details.
- Provided financial aid counseling to enrolled and prospective students.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Participated in regional conferences, staying current on emerging trends within higher education financing to better serve our student population.
- Assisted students in navigating complex loan repayment options, resulting in lower default rates for the institution.
- Managed a caseload of over 1500 students, ensuring individualized attention and prompt resolution of issues.
- Provided comprehensive training to new staff members, ensuring consistent delivery of high-quality service to students and their families.
- Researched and updated industry knowledge on changing legislation and regulations.
Retail Sales Merchandiser
Hershey Company
06.2016 - 10.2026
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Conducted regular price audits to maintain accurate pricing information on all items throughout the store.
- Maintained open communication with store associates, fostering a positive work environment focused on achieving shared goals.
- Monitored competitor strategies and adjusted merchandising plans accordingly to maintain a competitive edge in the market.
- Checked product levels and recommended new purchases.
- Increased sales by offering advice on purchases and promoting additional products.
Taskforce Sales Specialist for Hilton Hotels
Remington Hotels
06.2006 - 06.2016
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided exceptional service to all customers and potential customers.
- Achieved or exceeded company-defined sales quotas.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
- Expanded customer base with targeted prospecting and lead generation efforts.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
- Negotiated prices, terms of sales and service agreements.
- Recorded accurate and efficient records in customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Attended monthly sales meetings and quarterly sales trainings.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Catering Sales Manager
Davidson Hotels & Resorts
01.2001 - 06.2006
- Increased event bookings by developing and implementing effective catering sales strategies.
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
- Exceeded both quarterly and annual sales goals.
- Determined facility, services and staffing needs to establish framework for successful event execution.
- Maintained accurate records of client meetings, booked events, and financial transactions using Delphi software.
- Coordinated seamless events by collaborating with cross-functional teams, including chefs, servers, and event planners.
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
- Managed post-event follow-up process, soliciting feedback from clients to continually refine services offered.
- Enhanced client satisfaction by addressing and resolving concerns in a timely manner.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Organized promotional events and interacted with community to increase sales volume.
Education
Bachelor of Science - Hotel And Restaurant Management
University of Wisconsin, Stout
Menomonie, WI12-1989
Skills
- Customer service-focused
- Adaptability
- Relationship Management
- Financial Reporting
- Problem-solving aptitude
- Budget Planning
- Data Management
- Sales Techniques
- PeopleSoft
- Analyze financial histories
- Serve customer needs
- Multitasking
- Confidentiality
Timeline
Financial Aid Officer
University of Wisconsin- Stout
10.2016 - Current
Retail Sales Merchandiser
Hershey Company
06.2016 - 10.2026
Taskforce Sales Specialist for Hilton Hotels
Remington Hotels
06.2006 - 06.2016
Catering Sales Manager
Davidson Hotels & Resorts
01.2001 - 06.2006
Bachelor of Science - Hotel And Restaurant Management
University of Wisconsin, Stout
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