July Burris

• Assisted clients with account inquiries and transactions, providing timely and accurate support.
• Processed loan applications, ensuring compliance with regulatory requirements and internal policies.
• Collaborated with team members to enhance customer service strategies, improving client satisfaction levels.
• Utilized banking software to manage account information and streamline transaction processes efficiently.
• Educated clients on digital banking tools, fostering increased engagement with online services.
• Balanced teller drawers and ATM cash.
• Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
• Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
• Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
• Opened, closed, and updated accounts for customers.
• Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
• Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
• Developed and maintained strong customer relationships, providing exceptional service and advice.
• Maintained friendly and professional customer interactions.
• Counted, verified and handled bank deposits and armored car transactions.
• Educated customers on online banking and mobile banking applications.
• Assisted customers with banking needs and inquiries.
• Processed wide variety of retail banking transactions for personal and commercial customers.

Cashier: efficiently rang up customer orders and bagged their items.

Stocker: stocked the floor, placed orders, inventory and tracked losses.

Scanning: created signs and updated prices in the system and hung new price tags.

Customer Service Desk: helped customers with returns, lottery and balanced out the cash office at the end of day.