Julie Burton
Yukon,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Emergency Communications Officer
Nichols Hills Police Department
Nichols Hills, OK
08.2023 - 03.2024
- Provided emergency call-takers with guidance and assistance in the resolution of difficult calls.
- Monitored radio traffic to ensure proper communication protocol was followed.
- Assessed incoming calls for priority ranking, assigning appropriate response levels.
- Documented all incoming and outgoing communications related to emergency incidents.
- Responded promptly to requests from field personnel for additional resources or assistance.
- Adhered strictly to established safety protocols while managing active emergencies.
- Maintained daily logs of all incident related activities.
Sales Specialist/Head Cashier Supervisor
Home Depot
Oklahoma City, OK
02.2022 - 08.2023
- Built strong relationships with key accounts through regular visits and follow-ups.
- Identified opportunities for cross-selling products or services within existing accounts.
- Performed data entry into CRM system including account information and sales activity logs.
- Educated customers on product features and technical details to highlight benefits.
- Stayed up to date on company products and services to support sales objectives.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Calculated production, delivery and installation costs to provide customers with accurate quotes.
- Resolved customer complaints in a timely manner.
Key Manager/Bartender Trainer
Pub W
Oklahoma City, OK
03.2018 - 02.2022
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
Bachelor of Science -
University of Central Oklahoma
Edmond, OK05-2004
Skills
- Works Well Under Pressure
- Problem-Solving
- Marketing and sales experience
- Customer Needs Assessment
- Decision-Making
References
References available upon request.
Timeline
Emergency Communications Officer
Nichols Hills Police Department
08.2023 - 03.2024
Sales Specialist/Head Cashier Supervisor
Home Depot
02.2022 - 08.2023
Key Manager/Bartender Trainer
Pub W
03.2018 - 02.2022
Bachelor of Science -
University of Central Oklahoma