Julie Calixte

Remote work skills with accurate typing speed

Data entry, documentation, live listening, product knowledge, remote work skills, and typing speed accuracy.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

• Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
• Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
• Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
• Monitored cash drawers in Number checkout stations to verify adequate cash supply.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.