Julie Callahan
Bloomington,IL
Summary
Reliable Front Office Assistant skilled in communication and problem-solving. Committed to enhancing patient experience through efficient scheduling and meticulous record management.
Overview
37
37
years of professional experience
Work History
Front Office Assistant
OSF Healthcare
07.2024 - Current
- Manage patient scheduling and appointment confirmations to enhance clinic efficiency.
- Assist patients with check in for appointments, update demographics, ensure proper insurance coverage is on file and collect copays as needed.
- Assisted in maintaining electronic health records, ensuring accuracy and compliance with regulations.
- Assist in training new front office staff on procedures and software systems for optimal performance.
- Answer phones and provide excellent customer service to patients by directing calls to the appropriate Mission Partner, assisting patients with scheduling and rescheduling, and answering questions patients may have.
- Assisting in tracking office supplies and reporting to supervisor when additional supplies are needed.
- Communicate with team members and other Mission Partners by email, Microsoft Teams, staff messages and phone.
- Answer voicemail and messages left with the answering service.
- Communicate with providers as needed.
- Email and fax documents as needed.
- Received certification as a Certified Medical Administrative Assistant.
- Currently pursuing a Bachelors of Science in Nutrition.
Underwriting Service Assistant
State Farm Mutual Auto Insurance Company
12.2019 - 01.2024
- Suggested a small correction to a job aid that had a significant impact on work flow.
- Regularly shared information and articles of interest with team members.
- Reviewed applications and policies to make sure required documentation was available and that documentation was completed in the manner required by state law.
- Removed discounts when required documentation was not received in a timely manner.
- Reviewed addresses for standardization.
- Updated household information for policies as needed.
- Reviewed coverages to make sure clients were eligible.
- Communicated with agents and clients when documentation was not received, when documentation was incomplete, and when discounts were removed due to documentation not being received.
- Participated in ongoing training to enhance job skills and knowledge.
- Committed to delivering excellent customer service in a fast paced environment.
- Focused on learning new skills and staying updated with industry changes.
Personnel Coordinator/ Cashier
Jewel Osco
11.2016 - 11.2019
- Coordinated recruitment efforts to enhance staffing efficiency and meet departmental needs.
- Scheduled drug test and administered drug tests.
- Managed employee records and ensured compliance with HR policies and procedures.
- Scheduled and conducted new employee orientations and onboarding.
- Entered I-9 documentation.
- Aided employees with benefits questions.
- Maintained up to date knowledge Equal Employment Opportunity (EEO) and affirmative action guidelines and laws.
- Provided excellent customer service.
Associate
Mitsubishi Motors North America
09.1988 - 10.2015
- Prepared car bodies for paint repair by sanding areas to be painted and masking the parts as needed.
- Painted car bodies, car parts, and spoilers as needed, inspected repaired car bodies, car parts, and spoilers for paint defects.
- Repaired vehicles with water leaks by disassembling vehicles, fixing areas with leaks, reassembling the vehicle and testing the vehicle to make repairs were complete.
- Kept records of vehicles needing repair, what type repair was needed, and which repair team would be repairing the vehcile.
- Delivered vehicles to the repair areas.
- Completed night reports for managers and delivered copies of night reports to upper management offices.
- Masked fascia in preparation of the parts being painted.
- Temporary work assignment to QC Trim Parts Inspection, inspected parts for defects before parts were delivered to the assembly line.
Education
Bachelor of Science - Nutrition
Purdue University Global
West Lafayette, IN10-2027
Bachelor of Arts - General Studies
Western Illinois University
Macomb, IL05-2022
Associate of Arts - General Studies
Heartland Community College
Normal, Illinois, IL08-2017
Skills
- Listening skills
- Problem-solving skills
- Data entry
- Administrative skills
- Scheduling appointment
- Mail handling
- File management
- Professional and mature
- Customer service
- Reliability
- Excellent communication
- Telephone and email etiquette
Timeline
Front Office Assistant
OSF Healthcare
07.2024 - Current
Underwriting Service Assistant
State Farm Mutual Auto Insurance Company
12.2019 - 01.2024
Personnel Coordinator/ Cashier
Jewel Osco
11.2016 - 11.2019
Associate
Mitsubishi Motors North America
09.1988 - 10.2015
Bachelor of Science - Nutrition
Purdue University Global
Bachelor of Arts - General Studies
Western Illinois University
Associate of Arts - General Studies
Heartland Community College