Julie Cameron

Perris,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Also, to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

years of professional experience

Work History

General Manager /Assistant Manager

Dunkin’ Donuts

Vista, CA

09.2021 - 12.2023

Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Interacted well with customers to build connections and nurture relationships.
Trained new employees on proper protocols and customer service standards.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Shift Lead Manager /General Manager

Marco’s Pizza

Hemet, CA

12.2013 - 09.2020

Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Supervised employees and oversaw quality compliance with company standards for food and services.
Coached crew members to optimize performance and motivate toward more efficient work.
Exercised composure under pressure and in escalated customer service scenarios.
Trained and mentored new employees to maximize team performance.
Excelled in every store position and regularly backed up front-line staff.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Enhanced employee satisfaction through regular performance feedback and recognition initiatives.

Customer Service Representative

Reliant Food Service

Temecula, CA

03.2016 - 03.2020

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Updated account information to maintain customer records.
Responded to customer requests for products, services, and company information.
Investigated and resolved customer inquiries and complaints quickly.
Educated customers about billing, payment processing and support policies and procedures.
Maintain business territory accounts (Arizona, Northern California & Southern California)
Maintain and handle Chain and/or Franchise accounts

Education

High School Diploma -

Nuview Bridge Early College High School

Nuevo, CA

06.2014

Skills

Schedule Management
P&L Management
Training Assistance
Product Knowledge
Account Updating
Data Entry

Paperwork Processing
Problem-Solving Abilities
Delivery Scheduling
Microsoft Outlook
Prioritization
Multi-Line Phone Talent

Timeline