JULIE CAMIC
FRANKFORT,KY
Summary
Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable energy company in the position of Dispatcher. Well-rounded Dispatcher offering
30+ years of experience in busy call center environments. Looking to join a new organization where dynamic decision-making, leadership and conflict resolution skills will be valued. Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving. Reliable Dispatcher with 30 + years of experience. Extensive expertise in tracking and delivery confirmation. Dedicated team player with excellent communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
22
22
years of professional experience
Work History
Dispatcher
Harrod Transport Company
04.2019 - Current
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Streamlined dispatch operations by implementing efficient scheduling and route planning strategies.
- Enhanced on-time delivery rates with precise coordination of driver assignments and schedules.
- Reduced fuel costs by optimizing routes and monitoring vehicle performance for maintenance needs.
- Increased customer satisfaction through timely communication and accurate shipment tracking updates.
- Managed daily trucking operations, ensuring safety compliance and adherence to regulations.
- Assisted in employee training, resulting in improved dispatcher efficiency and reduced response times.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Monitored weather conditions and traffic patterns, making necessary adjustments to ensure driver safety and on-time deliveries.
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Oversaw inventory control procedures within the warehouse facility, ensuring accuracy and proper organization of goods awaiting transport.
- Participated in interdepartmental meetings to discuss business objectives and align operational strategies accordingly.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Supported company growth initiatives by successfully managing an increased volume of shipments without sacrificing service quality or efficiency.
- Worked closely with customers to effectively resolve issues and complaints.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Coordinated the dispatching of 35 drivers to accomplish daily delivery requirements.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Provided training and guidance to new dispatchers.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Monitored and tracked the status of shipments in transit to confirm on-time delivery.
- Scheduled and dispatched drivers to locations in surrounding counties.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Analyzed customer delivery needs and developed tailored delivery solutions.
- Reviewed paperwork and contracts before dispatching crew members to support accuracy and clarify understanding of details.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Delivered exceptional customer service to individuals contacting the company's call center for support and assistance.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Scheduled and organized delivery routes.
- The monitored flow of paperwork and directed information to appropriate departments.
- Communicated with customers to provide delivery updates and resolution.
- Received new orders, prepared documentation, and assigned personnel.
- Utilized dispatch software to enter customer orders, deliveries, and receipts.
- Scheduled deliveries and pickups according to customer needs.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Developed and implemented customer service policies and procedures.
- Preserved accurate records of dispatched orders, deliveries, and receipts.
- Provided customers with information on products and services.
- Utilized customer feedback to improve customer service.
- Directed dispatching, routing, and tracking of 35 fleet vehicles.
Safety Director
Harrod Concrete & Stone
11.2015 - 04.2019
- Improved workplace safety by implementing comprehensive training programs and conducting regular audits.
- Reduced accident rates by ensuring strict adherence to safety regulations and guidelines.
- Enhanced employee awareness of safety practices through regular workshops, presentations, and demonstrations.
- Developed and maintained a strong safety culture within the organization, leading to increased employee morale and productivity.
- Collaborated with management to develop effective safety policies and procedures for various departments.
- Conducted thorough investigations into workplace accidents, identifying root causes and implementing corrective actions to prevent future occurrences.
- Managed emergency response teams during crises, ensuring timely and efficient resolutions with minimal disruption to operations.
- Coordinated with regulatory agencies such as OSHA to ensure compliance with federal and state safety standards.
- Implemented risk assessment protocols for facility inspections, resulting in the identification of potential hazards before they become incidents.
- Spearheaded incident prevention initiatives by proactively addressing identified areas of concern within the workplace environment.
- Streamlined communication channels between departments for reporting potential hazards or unsafe conditions, enabling prompt action and resolution.
- Guided department supervisors regarding best practices for maintaining safe work environments tailored to their specific needs.
- Promoted a continuous improvement mindset among employees when it comes to workplace safety, fostering an atmosphere of open dialogue about potential issues or concerns.
- Evaluated the effectiveness of current safety measures in place by analyzing data trends related to accidents, injuries, or near misses reported over periods.
- Mentored junior staff members on proper techniques for hazard identification, risk assessment, and incident reporting procedures.
- Served as a liaison between employees and management on matters related to workplace safety, fostering an environment of trust and mutual understanding.
- Conducted annual reviews of safety programs and policies in place, making recommendations for updates or revisions based on industry best practices.
- Helped to build a culture of safety focused on reducing incidents and eliminating hazards.
- Developed and implemented safety tracking, training, and management programs for 3 locations.
- Communicated safety performance and progress to management and employees to provide up-to-date information.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
- Collaborated with other departments to integrate safety in all aspects of the organization.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Liaised with management and employees to enable smooth communication regarding safety procedures.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Coordinated emergency response plans and drills to increase preparedness and address issues promptly.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection.
- Responded to any emergencies as instructed and with utmost efficiency.
- Recognized, documented, and advised on the removal of hazards.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Investigated incidents, determining root causes, and implementing corrective actions.
- Educated employees on hazardous waste management, emergency response, and safe work practices.
- Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Researched and devised new safety initiatives and strategies to improve safety performance.
- Enhanced employee awareness of safety practices through regular workshops, presentations, and demonstrations.
Taxpayer Specialist 3
Kentucky Department Of Revenue
04.2002 - 11.2015
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Maintained a current understanding of market conditions, compliance standards, and best practices.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Developed and managed relationships with key clients and partners to drive growth.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and inputted information into the database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized, and input information into a digital database.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines, and budgets.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations. Worked with the Federal and State reciprocating refunds for over 13 years to be offset for tax liabilities, income,sales tax, corporate tax, etc.
Education
High School Diploma -
Frankfort High School
Frankfort, KY06.1985
Skills
- Database Management
- Dispatch Coordination
- Customer Relations
- Schedule Management
- Data Entry
- Service Coordination
- Route Navigation
- Work Order Management
- Prioritizing Calls
- Schedule Coordination
- Routing Orders
- Incident Reporting
- Dispatching Procedures
- Dispatching Field Personnel
- Route Planning
- Customer Relationship Management
- Closing Tickets
- Maintaining Call Metrics
- Database Updates
- Conflict Resolution
- Active Listening
- Attention to Detail
- Computer Proficiency
- Critical Thinking
- Telephone Etiquette
- Dispatch Software
- Team Coordination
- Adaptability
- Organizational Skills
- Customer Service
- Record Keeping
- Geographical Knowledge
- Effective Communication
- Decision Making
- Stress Tolerance
- Problem Solving
- Resource Allocation
- Interpersonal Skills
- Customer Request Management
- Regulatory Compliance
- Paperwork Processing
- Communication Management
- Work Crew Dispatch
- Material Distribution
- Distance Estimation
- Dispatch Recordkeeping
- Job Specification Review
- Materials Ordering
- Training and Development
- Calendar and Scheduling Software
- Effective Communications
- Message and Work Order Transfer
- Customer File Maintenance
- Delegating Work
- Route Planning and Adjustment
- Mentoring and Coaching
- Equipment Needs Assessment
- Work Order Preparations
- Workload Management
- Team Work Scheduling
- Resource Coordination
- Creative Thinking
- Strategy Development
- Decision-Making
- Cost Determination
- Speech Clarity
Affiliations
- H/R experience, scheduling physicals and drug screening. Helped in the new hire process, assisting employees with benefit questions. also, employee background checks for CDL drivers.
Timeline
Dispatcher
Harrod Transport Company
04.2019 - Current
Safety Director
Harrod Concrete & Stone
11.2015 - 04.2019
Taxpayer Specialist 3
Kentucky Department Of Revenue
04.2002 - 11.2015
High School Diploma -
Frankfort High School
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