Summary
Overview
Work History
Education
Skills
Timeline
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Julie Canaday

Davidson,NC

Summary

Dedicated administrative professional with successful experience in fast-paced medical office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

9
9
years of professional experience

Work History

Administrative Assistant/Fullfillment

The Protector Whistle
09.2022 - Current
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Liaised between clients and vendors and maintained effective lines of communication.

Medical Assistant

Capital Digestive Care
11.2020 - 07.2021
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Called and faxed pharmacies to submit prescriptions and refills.

Medical Receptionist

Capital Digestive Care
01.2017 - 11.2020
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Medical Receptionist

Urbana GI Endoscopy Center
01.2015 - 01.2017
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Assisted with medical coding and billing tasks.

Education

Bachelor of Science - Animal Science

University of Maryland - College Park
College Park, MD
05.1994

Skills

  • Document Control
  • Scheduling
  • Data Entry
  • Information Security
  • Clerical Support
  • Workflow Optimization
  • Office Administration

Timeline

Administrative Assistant/Fullfillment

The Protector Whistle
09.2022 - Current

Medical Assistant

Capital Digestive Care
11.2020 - 07.2021

Medical Receptionist

Capital Digestive Care
01.2017 - 11.2020

Medical Receptionist

Urbana GI Endoscopy Center
01.2015 - 01.2017

Bachelor of Science - Animal Science

University of Maryland - College Park

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