JULIE CARLSON
Mount Pleasant
Summary
Dynamic childcare professional dedicated to empowering youth through practical counseling and fostering hope in challenging circumstances. Known for a compassionate approach, adept at creating positive, structured living environments while ensuring safety and emotional support for children. Proficient in various computer programs, with strong communication and problem-solving skills that enhance collaboration both independently and in teams. Recognized for adaptability and effective conflict resolution, consistently meeting the evolving needs of households.
Overview
8
8
years of professional experience
Work History
Full-Time House Parent
Arkansas Sheriff Youth Ranch
04.2025 - Current
- Houseparent are the primary caregivers for children that call the ranch home. House parents play a vital role in our mission. They demonstrate How a healthy home functions by serving as a healthy, emotionally stable parent, interacting with children, family and friends. house parent duties are: Supervising children, maintaining records, keeping an orderly and clean home, and working cooperatively with ranch staff and other families who reside on the ranch. houseparent’s work with children in all areas of life, from school, sports, 4-h clubs. houseparent’s work twenty-four hours a day.
- Supervised daily activities and routines for youth, ensuring a safe and structured environment.
- Developed individualized care plans to address emotional and behavioral needs of residents.
- Supervised and supported daily activities for children, ensuring a safe and nurturing environment.
- Developed individualized care plans to address the unique needs of each child in residence.
Program Assistance
Department of Human Services
11.2023 - 09.2025
- The Department of Human Services (DHS) Program Assistant is responsible for providing social services to program recipients and support for families. This position is governed by state and federal laws and agency/institution policy.
- Functions
- Teaches and demonstrates living skills to clients, such as budgeting, cooking, menu planning, housekeeping, and childcare. Transports clients and/or family members for medical, dental, educational, and counseling appointments. Aide’s clients in locating resources by contacting organizations or agencies for assistance. Assists with developing and monitoring behavior plans, parenting management classes, and maintaining narratives detailing action taken on behalf of the client/family. Participates in training clients in employment skills by providing materials and tools, monitoring work assignments, and providing direct assistance when needed. Attends staff and mandatory training. Schedules, monitors, and documents family visits. Performs clerical duties, such as answering the telephone, routing calls, receiving referrals for clients, typing documents, filing, and handling mail. Performs other duties as assigned. Knowledge of agency and community resource organizations. Knowledge of applicable computer functions and applications. Ability to teach or model functional living skills. Ability to observe and evaluate contacts and case development. Ability to interview clients and collect and evaluate data. Ability to prepare and present oral and written information.
Family Service Worker
Department of Human Services
09.2024 - 03.2025
- Family Service Worker is responsible for providing protective foster care and supportive services for abused or neglected children. This role involves direct casework service, conducting home studies, investigating suspected child abuse and neglect complaints, and developing case plans. The position requires working non-standard hours, being on-call, and extensive in-state travel to assist families in crisis situations.
- Responsibilities
- Recommend the opening of protective services, foster care, or supportive services cases and provide direct casework service.
- Conduct home studies and investigate suspected child abuse and neglect complaints.
- Develop case plans to establish goals, objectives, tasks, and time frames for all parties involved in the case.
DHS Administrative Assistance
Department of Human Services
05.2023 - 11.2023
- Screens incoming calls, directs calls, and takes and transmits messages. Greet visitors and aids. Receives, sort, and distributes carious mail and correspondence to appropriate personnel. Prepare external and internal outgoing mail and follows established t procedures and postal requirements. Photocopies various documents and ensures appropriate safeguard of such documents related to confidentiality. Performs tasks using standard operating equipment and computer programs to prepare and format forms, correspondence, reports, labels, and other documents. Enters data by keyboarding, keying in information into designated fields, and verifying data for accuracy. Assists in ensuring the proper flow of paperwork exists within an assigned department. Answers written or oral inquiries of a routine nature. May schedule appointments and conference rooms, verify data, provide follow up, and communicate appointment schedule to appropriate parties. Performs other duties as assigned.
PROPANE NORTHWEST
06.2022 - 02.2023
- Answering inbound phone calls, assisting the customers in a friendly, professional manner. Setting up new accounts, upselling accounts with monitor sales, outbound calls to customers updating on delinquent/collection accounts. Processing payments, processing/billing out all the daily paperwork for drivers in my office. Assisting the sales team with creating new accounts, updating, and billing residential and commercial accounts. Entering and closing out all monitors install paperwork, working with dispatch to make sure all is updated.
Customer Service Representative
Allstate Insurance Co
03.2022 - 05.2022
- The customer service representative provided exceptional customer service experience through all customer conversations and transactions. The customer service representative is responsible for handling multiple types of customer experience inquiries, resolving service concerns/ documenting customer requests, and completing changes in policies that do not require a license. Service to customers will include inbound/outbound calls and call transfers for service transactions. Key responsibilities: Resolve questions/issues and complete customer transactions requests as the caller provide. Employs probing questions and actively listening to customer issues or questions, showing interest and compassion and displaying empathy for the caller's situation. Demonstrates accuracy in processing changes to customer policies based on the information provided. Actively listens to customer issues or questions, showing interest and compassion, and empathy for the caller's situation. Verify coverage for customers or verify that policy changes were made and provide proof of evidence of the insurance documents to customers where coverage previously was bound. Remain current on innovative marketing campaigns to respond appropriately to marketing-related inquiries using all available resource tools. Acknowledge and direct customers' requests for additional products or services to appropriate representatives. Ensure facilitation of first call resolution and customer satisfaction on all transactions managed. Be able to handle any requests regarding customer data, including (any required documentation or information) and clearly explain them, including any follow-up required on our customer's part.
Case Manager
The Coffee Oasis
06.2019 - 02.2022
- I manage a caseload of 12 to 16 youth/adult matches to help youth set goals for achieving positive life changes.
- I work with volunteer mentors who support youth in their change process and make weekly contact with matched pairs.
- I keep weekly intake logs, goals action forms, and signed agreement forms.
- I assist in other programmatic functions as required, such as special events, to support the program's mission.
- I know of community resources available to help youth and connect them to services that will assist them in positive change.
- I maintain ongoing communication about our service to agencies who refer youth to our program
- I work with other program staff to coordinate the best effort on behalf of every youth referred and to provide support for other special projects
- I provide the required data for weekly reports, monthly reports, and HMIS intake
Student Intern
THE COFFEE OASIS
01.2018 - 05.2018
- I managed a caseload of 12 to 16 youth/adult matches to help youth set goals for achieving positive life changes.
- I work with volunteer mentors who support youth in their change process and make weekly contact with matched pairs.
- I keep weekly logs, goals action forms, and signed agreement forms.
- I assist in other programmatic functions as required, such as special events, to support the program's mission.
- I know of community resources available to help youth and connect them to services that will assist them in positive change.
- I maintain ongoing communication about our service to agencies who refer youth to our program
- I work with other program staff to coordinate the best effort on behalf of every youth referred and to provide support for other special projects
- I provide the required date for weekly reports, monthly reports, and HMIS intake
Education
Bachelor of Science Psychology - Christian Counseling
LIBERTY UNIVERSITY
Lynchburg, VA05.2018
General - General
NORTH CENTRAL HIGH SCHOOL
Pioneer, OH06.1996
Skills
- Effective verbal and written communication
- Empathetic understanding
- Strong ethical standards
- Adaptable to diverse perspectives
- Strong patience abilities
- Focus on continuous professional development
- Consistent and honest
- Proficient in Microsoft Teams
- Task scheduling
- Cross-functional teamwork
- Advanced Excel proficiency
- Collaborative team member
- Proficient in Microsoft products
- Skilled typist at 48 WPM
- Patience and empathy
- Organizing activities
- Employee training
- Scheduling coordination
- Schedule coordination
- Case management
- Problem-solving
- Effective relationship management
Timeline
Full-Time House Parent
Arkansas Sheriff Youth Ranch
04.2025 - Current
Family Service Worker
Department of Human Services
09.2024 - 03.2025
Program Assistance
Department of Human Services
11.2023 - 09.2025
DHS Administrative Assistance
Department of Human Services
05.2023 - 11.2023
PROPANE NORTHWEST
06.2022 - 02.2023
Customer Service Representative
Allstate Insurance Co
03.2022 - 05.2022
Case Manager
The Coffee Oasis
06.2019 - 02.2022
Student Intern
THE COFFEE OASIS
01.2018 - 05.2018
Bachelor of Science Psychology - Christian Counseling
LIBERTY UNIVERSITY
General - General
NORTH CENTRAL HIGH SCHOOL