Julie Carlton
Springfield,MO
Summary
Dynamic professional with a proven track record of delivering exceptional customer service across diverse scenarios, consistently enhancing client satisfaction and loyalty. Expertise in common household pests and a strong ability to foster collaborative relationships with management, home inspectors, and pest control technicians drive operational efficiency. Proficient in utilizing Orkin/Rollins programs, with experience in scheduling and optimizing routes for maximum productivity. Committed to maintaining high service standards while effectively addressing client needs and concerns, thriving in both office settings and collaborative team environments.
Overview
18
18
years of professional experience
Work History
Customer Service Specialist
Orkin Pest Control
08.2023 - Current
- Proficient with Pro Routes, HSI Routes, Termite Team Routes in RFS. Knowledgeable with RFS, rescheduling, optimizing, and maintaining efficient routes. Able to assist with scheduling Termite(HSI sales) work and assisting customer with questions about the work.
- Coordinated service appointments and follow-ups, enhancing customer experience and retention.
- Fluent with BOSS, RFS, Service Now, Rollins One, GroupMe, Cognos, Birdeye, Outlook, Microsoft Word,
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume/work load while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Resolved customer inquiries and concerns, ensuring satisfaction with pest control services.
- Proficient with understanding an entering contracts from Home Inspectors and Pro's. Proficient with entering contracts for National Accounts.
- Knowledgeable on entering allowances for Rollins Acceptance Corp and Customer refunds due to damage claims through Service Now.
- Fluent understanding of accounts that utilize RAC. Entering RAC information, submitting RAC paperwork, and re-submissions due to errors.
- Coordinated service appointments and follow-ups, enhancing customer experience and retention.
- Managed accounts payable. Ensured timely payments to vendors.
- Fluent with the month-end closing procedures by efficiently reconciling accounts and resolving outstanding items in a timely manner.
- Processed returned mail.
- Proficient with completing daily deposit of checks/cash received from the mail and Pro's. Proficient with the receipting policy.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Able to work closely with management and peers to achieve optimal results.
Senior Specialist 2 Business Credit Card Customer Representative
JP Morgan Chase Bank
12.2015 - 08.2023
- Excellent phone based customer service.
- Assisting customers with payments, payment issues, and payment transfers.
- Assisting customers with online technical support.
- Providing empathetic, informative, and prompt service to the customers.
- Maintaining excellent adherence and stats per the department standards.
- Assisting customers with balance transfers and understanding the process.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Deputy Sheriff
Cedar County Sheriff’s Office
01.2013 - 12.2015
- Duties included the following:
- Investigate illegal or suspicious activities.
- Drive vehicles and patrol in specific areas to detect law violators, issue citations, and make arrests.
- Take control of accident scenes to maintain traffic flow, assist accident victims, and investigate causes.
- Serve statements of claims, subpoenas, summons, and jury summons, orders to pay alimony, and other court documents and orders.
- Execute arrest warrants, locating and taking persons into custody.
- Verify that the proper legal charges have been made against law offenders.
- Record daily activities and submit logs and other related reports and paperwork to appropriate superiors and clerks.
- Place people into protective custody.
- Question individuals entering secured areas to determine their business, directing and rerouting individuals as necessary.
- Transport or escort of prisoners and defendants en route to courtrooms, prisons, jails, medical facilities, or attorneys’ offices.
- Manage jail operations and tend to jail inmates.
Deputy Sheriff
Hickory County Sheriff’s Office
09.2012 - 01.2013
- Investigate illegal or suspicious activities.
- Drive vehicles and patrol in specific areas to detect law violators, issue citations, and make arrests.
- Take control of accident scenes to maintain traffic flow, assist accident victims, and investigate causes.
- Serve statements of claims, subpoenas, summons, and jury summons, orders to pay alimony, and other court documents and orders.
- Execute arrest warrants, locating and taking persons into custody.
- Verify that the proper legal charges have been made against law offenders.
- Record daily activities and submit logs and other related reports and paperwork to appropriate superiors and clerks.
- Place people into protective custody.
- Question individuals entering secured areas to determine their business, directing and rerouting individuals as necessary.
- Transport or escort of prisoners and defendants en route to courtrooms, prisons, jails, medical facilities, or attorneys’ offices.
- Manage jail operations and tend to jail inmates.
Police Officer
City of Humansville
06.2011 - 09.2012
- Provide for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations.
- Record facts to prepare reports that document incidents and activities.
- Monitor, note, report, and investigate suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol area.
- Patrol specific areas by vehicle and responding promptly to calls for assistance.
- Review facts of incidents to determine if criminal acts or statute or ordinance violations were involved.
- Render first aid to accident victims and other people requiring first aid for physical injuries or illnesses.
- Investigate traffic accidents and other accidents to determine causes and to determine if a crime has been committed.
- Photograph or draw diagrams of crime or accident scenes and interview principals and eyewitnesses.
- Testify in court to present evidence or act as a witness in traffic or crime cases.
- Provide road information to assist motorists.
- Act as official escorts, such as when leading funeral processions or firefighters.
Direct Support Staff
Alternative Opportunities
07.2010 - 08.2011
- Advocate for clients or patients to resolve crises.
- Collaborate with other professionals to evaluate patients’ medical or physical condition and to assess client needs.
- Refer patients, clients, or family members to community resources to assist in recovery from mental or physical illness and to provide access to personal services.
- Monitor, evaluate, and record client progress according to measurable goals described in treatment and care plans.
- Identify environmental impediments to client or patient progress through interviews and review of patient records.
- Assist clients with daily living tasks such as hygiene, housekeeping, and meal preparations.
- Transport clients to medical appointments, local retail stores and entertainment.
Direct Support Staff
Partners in Your Community
12.2008 - 07.2010
- Advocate for clients or patients to resolve crises.
- Collaborate with other professionals to evaluate patients’ medical or physical condition and to assess client needs.
- Refer patients, clients, or family members to community resources to assist in recovery from mental or physical illness and to provide access to personal services.
- Monitor, evaluate, and record client progress according to measurable goals described in treatment and care plans.
- Identify environmental impediments to client or patient progress through interviews and review of patient records.
- Assist clients with daily living tasks such as hygiene, housekeeping, and meal preparations.
- Transport clients to medical appointments, local retail stores and entertainment.
Child Care Assistant
Quality Child Care and Youth Development Center
06.2007 - 12.2008
- Maintain a safe play environment.
- Dress children and change diapers.
- Observe and monitor children’s play activities.
- Communicate with children’s parents or guardians about daily activities, behavior, and related issues.
- Sanitize toys and play equipment.
- Assist in preparing food and serving meals and refreshments to children.
- Read to children and teach them simple painting, drawing, handicrafts, and songs.
- Regulate children’s rest periods.
- Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens.
Education
Education (P.O.S.T) -
Missouri Southern State University
Joplin, MO12.2010
General Studies - General Studies
Crowder College Nevada Center
Neosho, MO12.2008
High School Diploma - undefined
Stockton High School
Stockton, MO05.2007
Skills
- Time management
- Communication skills
- Excellent Customer Service
- Contracts
- Microsoft Word
- Home & community Care Experience
- Good communication skills
- Customer relations
- Caregiving
- Microsoft Office
- Childcare
- CPR
- Leadership
- Customer service
- Cash handling
- First aid
- Microsoft Outlook
- Microsoft Excel
- Computer skills
- Assisted living
- Direct support
- Administrative experience
- Basic math
- Group home experience
- Personal vehicle (delivery method)
- Negotiation
- Organizational skills
- Scheduling/Routing
Timeline
Customer Service Specialist
Orkin Pest Control
08.2023 - Current
Senior Specialist 2 Business Credit Card Customer Representative
JP Morgan Chase Bank
12.2015 - 08.2023
Deputy Sheriff
Cedar County Sheriff’s Office
01.2013 - 12.2015
Deputy Sheriff
Hickory County Sheriff’s Office
09.2012 - 01.2013
Police Officer
City of Humansville
06.2011 - 09.2012
Direct Support Staff
Alternative Opportunities
07.2010 - 08.2011
Direct Support Staff
Partners in Your Community
12.2008 - 07.2010
Child Care Assistant
Quality Child Care and Youth Development Center
06.2007 - 12.2008
General Studies - General Studies
Crowder College Nevada Center
High School Diploma - undefined
Stockton High School
Education (P.O.S.T) -
Missouri Southern State University