Reliable medical support professional with 25 years of experience in medical environment. Expertly assist with office operations and physician support by gathering patient information, scheduling, and assist with patients. Cheerful during each patient interaction with a caring and compassionate attitude.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Bay Area Hospital/Prefontaine Cardiology Clinic
Coos Bay, OR
06.2022 - 02.2023
Directed patients to exam room and prepared for physician exam.
Collected patients medical information such as blood pressure and weight.
Sanitized, restocked, and organized exam rooms.
Collaborated with medical personnel to maintain patient-focused, engaging and compassionate environment.
Obtained patient medical history, medication information, symptoms, and allergies.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Adhered to strict HIPPA guidelines to protect patient privacy.
Used EPIC to schedule appointment's.
Received, reordered and addressed incoming and outgoing communication via telephone, email, and faxes.
Performed standard 12-lead EKG's to be reviewed by cardiologist in an outpatient setting.
Communicated effectively with patients to provide a positive experience throughout their visit.
Answered phones promptly while providing excellent customer service to callers inquiring about services offered at the clinic.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Certified Clinical Medical Assistant
Bay Area Cancer Center
Coos Bay, OR
01.2017 - 03.2022
Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Documented vital signs and health history for patients in clinic and hospital environments.
Directed patients to exam rooms, fielded questions , and prepared for physician examinations.
Collected and documented patient medical information such as blood pressure and weight.
Sanitized, restocked, and organized exam rooms and medical equipment.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Obtained client medical history, medication information, symptoms, and allergies.
Kept medial supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Performed clerical duties such as word processing, data entry, answering phones, and filing.
Arranged surgeries with surgical center, confirming times with patients, and preparing admission and consent forms.
Completed clinical procedures and gathered patient data for interpretation by physician.
Coordinated patient scheduling, check-in, check-out, and payments for billing.
Adhered to strick HIPPA guidelines to protect patient privacy.
Used EPIC to schedule appointments for doctor visits and procedures.
Received, recorded, and addressed incoming and outgoing communication via telephone, email, and fax.
Medical Clerk
North Bend Medical Center
Coos Bay, OR
09.1998 - 01.2017
Communicated with insurance providers to resolve denied claims and resubmit
Updated patient financial information to guarantee accuracy.
Liaised between patients, insurance, and billing office.
Filed and updated patient information and medical records.
Collected payments and applied to patient accounts.
Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Reviewed patient diagnosis codes to verify accuracy and completeness.
Adhered to established standards to safeguard patients health information.
Posted payments and collections on a regular basis.
Orchestrated medical coding, payment posting, account receivables , and collections.
Sales Associate
Troutman's Emporium
North Bend , OR
05.1996 - 09.1998
Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Maintained records related to sales, returns, and inventory availability.
Increased sales by offering advise on purchase and promoting additional products.
Solved customer challenges by offering relevant products and services.
Maintained customer satisfaction with quick and professional handling of product returns.
Organized racks and shelves to maintain visual appeal, engage customers, and promote specific merchandise.
Processed product returns and assisted customers with other selections.
Provided positive first impressions to welcome existing, new, and potential customers.
Achieved perfect attendance and on-time record.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Answered customer questions regarding sizing, accessories, and proper care of merchandise.