Julie Carter
Lansing
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
52
52
years of professional experience
Work History
Trustee Administrator
Tabernacle Of David Worship Center
1999.03 - Current
- Maintained comprehensive records of all trust activities, ensuring compliance with legal requirements and fiduciary responsibilities.
- Calculate incoming revenue
- Accounts Payable/Receiving, invoice reconciliation and payments.
- Maintain checks and balances of income and distribution
Customer Service Representative
Lake Trust Credit Union
1997.03 - 2014.02
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Retail Sales Associate
Sears and Robuck
1972.11 - 1977.07
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
Eastern High School
Lansing, MI06.1970
Some College - (No Degree) "Computer Programming"
Lansing Community College
Lansing, MI06.1970
Skills
- Donor Stewardship
- Honest and Dependable
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Decision-Making
- Cash Flow Management
- Financials Analysis
- Cash Management Strategies
Timeline
Trustee Administrator
Tabernacle Of David Worship Center
1999.03 - Current
Customer Service Representative
Lake Trust Credit Union
1997.03 - 2014.02
Retail Sales Associate
Sears and Robuck
1972.11 - 1977.07
High School Diploma -
Eastern High School
Some College - (No Degree) "Computer Programming"
Lansing Community College
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