Julie Carter
Lansing
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
52
52
years of professional experience
Work History
Trustee Administrator
Tabernacle Of David Worship Center
Lansing, MI
03.1999 - Current
- Maintained comprehensive records of all trust activities, ensuring compliance with legal requirements and fiduciary responsibilities.
- Calculate incoming revenue
- Accounts Payable/Receiving, invoice reconciliation and payments.
- Maintain checks and balances of income and distribution
Customer Service Representative
Lake Trust Credit Union
Lansing, MI
03.1997 - 02.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Retail Sales Associate
Sears and Robuck
Lansing, MI
11.1972 - 07.1977
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
Eastern High School
Lansing, MI06.1970
Some College - (No Degree) "Computer Programming"
Lansing Community College
Lansing, MI06.1970
Skills
- Donor Stewardship
- Honest and Dependable
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Decision-Making
- Cash Flow Management
- Financials Analysis
- Cash Management Strategies
Timeline
Trustee Administrator
Tabernacle Of David Worship Center
03.1999 - Current
Customer Service Representative
Lake Trust Credit Union
03.1997 - 02.2014
Retail Sales Associate
Sears and Robuck
11.1972 - 07.1977
High School Diploma -
Eastern High School
Some College - (No Degree) "Computer Programming"
Lansing Community College