Julie Cech
Orlando,USA
Summary
Experienced management professional with a proven track record in building strong client relationships, achieving revenue growth, and cultivating high-performing teams. Recognized for steadfast commitment to fostering collaboration, adaptability, and consistently delivering exceptional results. Areas of expertise encompass strategic planning, ensuring client satisfaction, and adept problem-solving. Highly dependable and flexible individual adept at meeting evolving business demands.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager
Building Maintenance Services
03.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Hired and developed a team of 25+ employees to successfully meet client expectation.
Operations Manager
JANI-KING INTERNATIONAL
04.2019 - 02.2022
- Trained, mentored and developed high-performing team, providing regular performance review, feedback and coaching in deficient areas
- Managed daily operations, including supervising team members across multiple locations
- Collaborated with staff to maximize customer satisfaction, streamline procedures and boost bottom-line profitability
- Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery
- Developed open and professional relationships with team members, enabling better, more effective customer service
- Took full advantage of up sell opportunities with new and potential customers, resulting in revenue generation
Spa Owner
Brows 2 Bikinis
05.2016 - 01.2019
- Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
- Analyzed market trends to make informed decisions regarding pricing structures and service offerings that catered to client needs.
- Evaluated treatment offerings regularly, introducing innovative techniques to maintain a competitive edge in the market.
- Optimized appointment booking processes through the implementation of an easy-to-use online scheduling system and website.
- Developed a loyal clientele through consistent high-quality services and attentive care.
- Maintained accurate financial records, tracking expenses, revenue, payroll, and inventory management.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Certificate - Facial Specialist
Orange Technical College
Ocoee, FL11-2016
Skills
- Strong problem solver
- Results-oriented
- Multitasking and prioritization
- Upselling
- Excellent communication
- Client-focused
- Goals and performance
- Training and development
- Customer relationship management (CRM)
- Team Building/Leadership
- Solutions development
Certification
- Registered Building Service Manager, 01/01/20 to 12/31/22
- Fundamentals Training with emphasis on SARS/COVID 19, 05/01/20 to 05/31/22
- CDC training for PPE, Hand Hygiene and Environmental Cleaning, 05/01/20 to Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Scheduling, 04/01/19, Expert
- Work Style: Reliability, 04/01/19, Highly Proficient
- Logic & Critical Thinking, 04/01/19, Highly Proficient
- Supervisory Skills: Motivating & Assessing Employees, 04/01/19, Expert
- Problem Solving, 04/01/19, Highly Proficient
- Written Spanish for English Speakers, 04/01/19, Familiar
- Project Timeline Management, 04/01/19, Highly Proficient
- Management & Leadership Skills: Planning & Execution, 04/01/19, Highly Proficient
- CRM Skills with Salesforce, 04/01/19, Highly Proficient
- Data entry: Accuracy, 04/01/19, Highly Proficient
- Accounting skills: Bookkeeping, 04/01/19, Proficient
- Management & leadership skills: Impact & influence, 09/01/20, Proficient
- Verbal communication, 04/01/19, Proficient
Timeline
Account Manager
Building Maintenance Services
03.2022 - Current
Operations Manager
JANI-KING INTERNATIONAL
04.2019 - 02.2022
Spa Owner
Brows 2 Bikinis
05.2016 - 01.2019
Certificate - Facial Specialist
Orange Technical College
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