Julie Cecie
Lebanon,OH
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Hobby Lobby
Mason, OH
08.2022 - Current
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Youth Care Specialist
Warren County-MaryHaven
Lebanon, OH
09.2020 - 10.2022
- Provided crisis intervention and de-escalation techniques to address challenging behaviors.
- Maintained confidentiality regarding all aspects of client information.
- Monitored activities and maintained safe living and learning environment for youth to thrive.
- Managed medication distribution under the guidance of healthcare professionals.
Assistant Store Manager
Home Depot
Miamisburg, OH
12.2010 - 08.2020
- Resolved conflicts among customers, vendors, or other personnel in a professional manner.
- Recruited, interviewed, hired, trained, evaluated and disciplined staff as needed.
- Coordinated special events such as promotions or seasonal displays.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Store Manager
United Dairy Farmers
West Chester, OH
05.2009 - 09.2010
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
West Orange High School
Winter Garden, FL05-1996
Skills
- Customer service and satisfaction
- Retail Operations Management
- Workload Management
- Business Administration
- Strategic Planning
Timeline
Assistant Manager
Hobby Lobby
08.2022 - Current
Youth Care Specialist
Warren County-MaryHaven
09.2020 - 10.2022
Assistant Store Manager
Home Depot
12.2010 - 08.2020
Store Manager
United Dairy Farmers
05.2009 - 09.2010
High School Diploma -
West Orange High School