Dynamic individual with hands-on experience in Loss Prevention and a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
years of professional experience
1
Certification
Work History
Amazon
Memphis, TN
Loss Prevention Specialist
11.2020 - 09.2024
Job overview
Conducted investigations into thefts and other security breaches.
Managed daily reports related to security issues, including employee misconduct, theft, and vandalism.
Responded quickly to emergency situations, such as robberies or assaults, providing support until police arrived.
Coordinated with local law enforcement agencies when necessary regarding criminal activities.
Performed regular audits of operations to ensure compliance with safety regulations.
Interviewed witnesses and suspects in connection with security-related incidents.
Ensured the proper use of access control systems by monitoring personnel movements throughout the facility.
Worked effectively in team environments to make the workplace more productive.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Amazon
Memphis, TN
ICQA Problem Solver
11.2019 - 10.2020
Job overview
Inspected incoming materials for damage.
Trained employees in proper equipment use and product testing procedures.
Performed inventory cycle counting and identified discrepancies.
Led physical counts and reconciled discrepancies to maintain accurate inventory records.
Implemented loss prevention strategies to reduce shrinkage and waste.
Identified opportunities for improvement within existing processes and systems through continuous monitoring of key performance indicators.
Conducted daily audits of the production line for compliance with quality standards.
Dyer Foods
Millington, TN
Assistant Manager, Customer Service
01.2017 - 10.2019
Job overview
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Followed through with client requests to resolve problems.
Education
University of Minnesota
Minneapolis, MN
from Social Work/ Gerontology
Skills
Investigation and interrogation
Interviewing techniques
Audit procedures
Incident reporting
Investigations
Policy implementation
Risk management
Access control management
Access control
Physical security
Accomplishments
In 2022, I was named Top Tier LPS for the NW and NE regions
Certification
Wicklander Interviewing and Interrogation techniques Certification