Julie Chance

• Improved online sales by implementing effective marketing strategies and attractive visual merchandising.
• Offered hands-on assistance to customers, assessing needs, contract design projects at client homes and maintaining current knowledge of consumer preferences.
• Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
• Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
• Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
• Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
• Submitted orders for new inventory.
• Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
• Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
• Managed inventory control, cash control, and store opening and closing duties.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed online purchases, updated store website, daily, resolved technical issues and customer account operations efficiently.

*Processed pre-authorizations for medical procedures.

*Greeted and assisted internal and external patients entering the clinic and entered patient demographics.

*Provided general clerical support to the office, including data entry, checked in patients and determined reason for visit, ensured proper documentation was provided.

*Responsible for insurance claims and denials, assist accountant by processing insurance payments received and created weekly reports for district accountant.

*Answered multi-line phones and direct calls, set up and management of voice recordings for clinic phones.

*Maintained client confidentiality with adherence to HIPAA.

*Rapidly acquired proficiency in diverse medical software applications.

*Prepared and generated immunization records in GRITS with knowledge of immunization schedules.

*Verified Insurance (Private, Medicaid, etc.) for billing purposes.

*Assisted patients diagnosed with Cancer find funding and assistance with the costs and care needed for treatment.

• Improved online sales by implementing effective marketing strategies and attractive visual merchandising.
• Offered hands-on assistance to customers, assessing needs, contract design projects at client homes and maintaining current knowledge of consumer preferences.
• Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
• Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
• Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
• Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
• Submitted orders for new inventory.
• Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
• Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
• Managed inventory control, cash control, and store opening and closing duties.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed online purchases, updated store website, daily, resolved technical issues and customer account operations efficiently.