Julie Choi

• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

• Designed and implemented lesson plans

• Created and adjusted support plans for students with learning disabilities

• Conducted needs assessments including fluency and comprehension assessments

• Maintained consistent and transparent parent communication regarding student’s progress, needs, and recommendations for support

• Graded student work and created student progress reports

• Provided administrative support to optometrist, including filing paperwork, updating records, and scanning documents.

• Managed front office customer service, appointment management, billing, and administration tasks

• Ordered contact lenses and other supplies as needed.

• Answered telephones and directed calls to appropriate medical or administrative staff.

• Interviewed patients to complete case histories and intake forms

• Boosted sales by informing guests of daily drink specials and upcoming promotions
• Prepared cocktails from bar recipes and served wine, draft and bottled beer.
• Helped customers choose menu items with advice, answers to questions and assistance with dietary concerns in a friendly and welcoming manner.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

• Developed individual relationships with customers from greeting through post-sale contact
• Set productive work goals and established priorities in order to meet them
• Maintained customer satisfaction, quickly resolving issues and offering expert assistance
• Drove sales success by building displays and merchandising products.

• Managed rush hour of over 200 customers daily with efficient and customer service
• Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction
• Updated inventory by establishing and adjusting ordering parameters, accurate forecasting, and monitoring waste
• Operated cash register, collected payments and provided accurate change.