Julie Christen Chamrad
Georgetown,TX
Summary
Experienced executive/senior commercial lines account manager with over 20 years in the insurance industry. Adept at effective communication and meticulous attention to detail, ensuring client needs are consistently met and satisfaction is achieved. Proven track record of delivering results, maintaining an impressive 99% retention rate for books of business. Committed to continuous professional development and acquiring additional certifications to expand knowledge base and deliver exceptional service to clients.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Commercial Lines Senior Account Manager
Alera Group Dba Propel Insurance
11.2023 - Current
- Negotiated favorable terms with carriers on behalf of clients, securing optimal coverage at competitive rates.
- Maintained detailed records of client interactions using agency management systems, ensuring seamless information access for all team members.
- Participated in industry events to stay current on market trends and emerging risks affecting commercial lines clientele.
- Coordinated with claims department to ensure prompt resolution of client concerns, facilitating timely settlements when needed.
- Increased retention rates by establishing trust and rapport with clients through consistent follow-up and attention to detail.
- Supported sales team by generating accurate quotes for prospective clients, contributing to increased revenue growth opportunities.
- Liaised with internal departments to address client needs promptly, fostering cross-functional collaboration within the firm.
- Mentored junior account managers, fostering a supportive team environment and promoting professional growth.
- Contributed to the overall success of the agency by continuously identifying opportunities for process improvement and implementing best practices in account management.
- Collaborated with underwriters for accurate policy endorsements, ensuring proper coverage for clients.
- Provided ongoing education to clients regarding changes in legislation or industry regulations impacting their insurance programs.
- Strengthened relationships with clients through proactive communication and timely responses to inquiries.
- Prepared customer presentations and demonstrations of products to solicit new business.
- Prepared orders and issued binders, proofs of insurance and endorsements for delivery to clients.
- Maintained required data in agency management system to follow corporate guidelines.
- Analyzed client needs to identify coverage solutions and produced policy and quotes.
- Reviewed audits of policies for accuracy to facilitate corrections between client and carrier.
- Processed cancellation requests from carriers and provided resolution to maintain financial equity.
- Educated clients on insurance policies and procedures.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
- Finalized sales and collected necessary deposits.
- Analyzed risk factors to recommend appropriate coverage levels.
- Conducted annual reviews of existing policies to update information.
Client Service Executive, Public Entity Team
Arthur J. Gallagher Risk Management
07.2022 - 09.2023
- Develop and maintain relationships with key stakeholders in the public entity sector to understand their risk management needs and provide tailored insurance solutions
- Develop and maintain strong relationships with key clients in the public entity sector to ensure their satisfaction with our services and identify opportunities for cross-selling and upselling
- Identify emerging risks and trends in the public entity sector and provide recommendations to clients for proactive risk management strategies
- Identify emerging trends and market opportunities in the public entity sector to proactively provide risk management solutions and stay ahead of the competition
- Analyze client data and present insights and recommendations to improve their risk management strategies and minimize potential risks
- Stay informed about changes in public entity regulations and compliance requirements and provide guidance to clients
- Develop and implement training programs for clients in the public entity sector to enhance their risk management knowledge and skills.
Commercial Lines Account Executive
ISU Lovering Insurance Services
06.2016 - 06.2022
- Handled General Commercial Lines Book of Business ($3+ Million)
- Managed all aspects of new entities on current book
- Handled all renewals, changes, and certificates
- Invoiced all renewals & endorsements, rectifying any accounting issues addressed by client and/or accounting team, whether agency bill or direct bill
- Responsible for all processing of endorsements & all other client needs
- Met and/or exceeded Best Practice Requirements/Standards
- Coordinated project management to ensure goals are met within allotted time frame
- Reviewed client sub-contracts and contracts to ensure they meet all requirements
- Develop and implement strategies to expand the commercial lines book of business by identifying and targeting new clients in the market
- Identify potential cross-selling opportunities with existing clients
- Review and analyze market trends and competition to identify potential gaps and opportunities in the commercial lines insurance market
- Collaborate with underwriters to develop and negotiate competitive insurance packages for clients
- Collaborate with the producer(s) and/or service team to develop and execute marketing campaigns targeting potential clients in the commercial lines insurance market
- Develop and maintain strong relationships with carriers and underwriters to ensure access to a wide range of insurance markets and products
- Provide ongoing training and support to clients on insurance products, coverage options, and risk management strategies.
Middle/Large Accounts & Surety Commercial Account Manager
Frates Insurance & Risk Management
09.2014 - 01.2016
- Develop and maintain relationships with key clients to identify their insurance needs and provide appropriate solutions
- Implement innovative strategies to increase client retention and satisfaction
- Develop and maintain relationships with key clients to identify their surety needs and provide appropriate solutions
- Analyze market trends and competitor offerings to develop new insurance products and services
- Collaborate with underwriters to negotiate terms and conditions of insurance policies for middle/large accounts and surety clients
- Identify potential clients and businesses in the market who may benefit from insurance products and services offered by Frates Insurance & Risk Management
- Identify potential cross-selling opportunities within existing client accounts and present appropriate insurance and risk management solutions.
Marketing/Account Manager
BBVA Compass Insurance/USI Southwest
12.2008 - 01.2013
- Handled General Commercial Lines Book of Business ($5 Million)
- Handled all renewals, changes and certificates
- Responsible for all processing of Endorsements & all other Client Needs
- Assisted producer in achieving top ten sales nationwide for Agency through New Business written annually
- Met and/or exceeded Best Practices Requirements/Standards
- Managed projects to ensure goals were met within allotted time frame
- Responsible for all aspects of bonding
- Reviewed Client Sub-contracts & Contracts to ensure they met all requirements and advised them on necessary changes or negotiation
- Develop and implement marketing strategies to increase brand awareness and generate leads for the General Commercial Lines Book of Business
- Identify new opportunities for business development and growth in the insurance market, and create strategic marketing plans to capitalize on those opportunities
- Collaborate with underwriters to develop customized insurance solutions for clients
- Collaborate with internal teams to develop and execute marketing campaigns and initiatives targeted at specific industries or client segments
- Analyze market trends and consumer behavior to identify potential gaps in insurance coverage and develop targeted marketing campaigns to address those gaps
- Analyze market trends and competitor activity to identify opportunities for differentiation and growth in the insurance market
- Develop and maintain strong relationships with current and potential clients in order to generate new business opportunities and retain existing business.
Education
Diploma -
McCallum High School
Austin, TX05.1991
Skills
- AMS Systems (AFW)
- Multi-line phones
- 10-Key
- Applied System (TAM, Epic)
- Proficient customer service skills
- General Lines Agents License
- Data Porter
- Fax (online & manually)
- ACSR & CAM Designation
- Sagitta Management System
- Excel Spreadsheets
- Pivot Tables
- Online Carrier Rating Systems
- Microsoft Word
- Powerpoint
- Teams
- TransActNow/RealTimeRating
- PaperPort
- Adobe Acrobat
- CSR24
- DMS
- Data Analysis Capabilities
- Coverage Evaluation
- Industry trend awareness
- Underwriting knowledge
- Policy Analysis Proficiency
- Technical Insurance Knowledge
- Claims management experience
- Client Relationship Building
- Brand Awareness
- Relationship Management
- Proposal Writing
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Quotes and sales
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Customer follow-up
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Customer Engagement
- Client needs analysis
- Relationship Building
- Data Entry
- Task Prioritization
- Property and Casualty Insurance
- Self Motivation
- Interpersonal Skills
- Client Relations
- Analytical Thinking
- Goal Setting
- Professionalism
- Customer Complaint Resolution
- Policy Changes
- Customer Account Review
- Policy Renewals
- Client Consultations
- Billing Inquiries
- Insurance Coverage Verification
- Continuous Improvement
- Written Communication
- Insurance Practices
- Adaptability
Accomplishments
Runner up for Texas Accredited Customer Service Of The Year Award. Accredited Customer Service designation (ACSR) and Certified Account Manager (CAM) which is no longer offered.
Certification
- Accredited Customer Service Representative
- Certified Account Manager
- Texas Department of Insurance General Lines Agent License, 05/01/00 - Present
- Non-Resident License CA, WA, LA, OR IL
Timeline
Commercial Lines Senior Account Manager
Alera Group Dba Propel Insurance
11.2023 - Current
Client Service Executive, Public Entity Team
Arthur J. Gallagher Risk Management
07.2022 - 09.2023
Commercial Lines Account Executive
ISU Lovering Insurance Services
06.2016 - 06.2022
Middle/Large Accounts & Surety Commercial Account Manager
Frates Insurance & Risk Management
09.2014 - 01.2016
Marketing/Account Manager
BBVA Compass Insurance/USI Southwest
12.2008 - 01.2013
Diploma -
McCallum High School
- Accredited Customer Service Representative
- Certified Account Manager
- Texas Department of Insurance General Lines Agent License, 05/01/00 - Present
- Non-Resident License CA, WA, LA, OR IL
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