Julie Clark
Southhaven,MS
Summary
With a proven track record at Insurance Auto Auctions Inc., excelled in customer service and critical thinking, adeptly handling high-pressure situations and resolving complex issues. Expertise in data entry and de-escalation techniques significantly enhanced customer satisfaction, showcasing ability to exceed expectations and maintain compliance with regulatory standards.
Overview
18
18
years of professional experience
Work History
Customer Service Representative (remote)
Insurance Auto Auctions Inc.
03.2020 - Current
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Served as a liaison between buyers and sellers during the titling process, ensuring all parties were informed about their responsibilities.
Route Driver
Friend Tire Company
11.2015 - 02.2020
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Received, counted and inspected inventory for delivery.
- Promoted company values through consistent demonstration of commitment to excellence during daily operations.
- Ensured compliance with company policies and DOT regulations, contributing to a safe work environment for all employees.
- Maintained trucks while in use and inspected vehicles and mechanical tools before and after long haul drives.
Customer Service Representative/ Route Driver
Nussbaum Tire
01.2011 - 09.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Managed a team of drivers, providing training and support to ensure high performance standards were met.
Assistant Manager
Farmers Grocery
02.2007 - 12.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma - General Studies
South Delta High
Rolling Fork, MSSkills
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Payment processing
- Route driving
- Dispatching
- Professional telephone demeanor
- Engaged Listening Skills
- De-escalation techniques
Timeline
Customer Service Representative (remote)
Insurance Auto Auctions Inc.
03.2020 - Current
Route Driver
Friend Tire Company
11.2015 - 02.2020
Customer Service Representative/ Route Driver
Nussbaum Tire
01.2011 - 09.2015
Assistant Manager
Farmers Grocery
02.2007 - 12.2010
High School Diploma - General Studies
South Delta High
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