Julie Clemmons
Shelbyville
Summary
Sales leader with extensive experience at Universal Linen Services, recognized for strategic network planning and exceptional customer care. Initiated programs that significantly improved client satisfaction and contributed to revenue growth. Skilled in building vendor relationships and executing cost reduction strategies, resulting in a 25% increase in sales efficiency.
Overview
34
34
years of professional experience
Work History
Director of Sales
Universal Linen Services
Louisville
07.2023 - 10.2025
- Led sales strategy development for linen service offerings.
- Managed client relationships to ensure satisfaction and retention.
- Directed training programs for sales team on product knowledge.
- Implemented sales processes to improve efficiency and effectiveness.
- Analyzed market trends to inform pricing and product decisions.
- Collaborated with marketing to create promotional campaigns for services.
- Coordinated cross-departmental initiatives to enhance service delivery standards.
- Built relationships with customers and industry professionals to establish long-term business growth.
- Negotiated contracts with vendors, suppliers, distributors and other businesses.
- Attended trade shows, conferences and industry events to promote the company's brand image.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Managed a team of sales personnel to ensure performance goals were met or exceeded.
- Resolved customer complaints quickly by providing satisfactory solutions or refunds.
- Assisted in developing long-term strategic objectives for the organization's overall success.
- Pursued sales deals by qualifying clients, building individualized proposals, and preparing final contracts.
- Provided regular training sessions for staff on sales techniques, product knowledge and customer service standards.
- Developed and implemented sales strategies to maximize revenue growth.
- Created detailed reports on sales performance metrics and trends.
- Drafted creative marketing materials such as brochures, flyers and presentations.
- Facilitated and delivered presentations for account-specific meetings and conference calls.
- Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
- Implemented effective pricing strategies that increased profits while maintaining customer loyalty.
- Utilized CRM systems to track leads, manage accounts and monitor competitor activity.
- Established sales objectives by forecasting and developing annual sales quotas for regions and territories.
- Developed and promoted weekly, monthly and quarterly sales objectives.
- Hired and motivated high-performing sales team.
- Fostered a culture of continuous improvement by encouraging feedback and innovation within the sales team.
- Developed and maintained sales materials and current product knowledge.
- Oversaw the recruitment, selection, and onboarding of new sales staff.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Supported sales team members to drive growth and development.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Used change methodologies to increase sales and led projects for increased productivity.
Sales Executive/Business Development
Logan's Healthcare Linen, LLC
01.2014 - 01.2017
- Dedicated, passionate and aggressively developed territories KY, IN, OH, TN and WV (regions of service in B2B) for business successfully at beyond expectations in first year.
- Successful developed a plan of business and executed thereby winning business with the largest hospital, in Cincinnati Ohio, along with 29 off-site locations.
- Second largest account in the history of company.
- Generated growth in business, beyond current factory ability to produce thereby generating a 2.5 million dollar upgrade of equipment to satisfy and accommodate new business.
- Built and networked with business partners and vendors to create and generate new business, as well as, developed new partnership.
- Constructed written business proposals, presentations, negotiation with key decision makers.
- Cold calling and site visits to new prospects as part of sales activity to develop new business.
- Created and wrote new sales and marketing material for Logan's.
- Tradeshow and vendor participation at key events yearly.
- Served as Board member and on vendor committees to strength company's reputation and exposure to potential new relationships for business development.
- Required to participated in high level Executive weekly and monthly company meetings representing Sales division of Logan's for accountability.
- Presentation of sales reports, sales forecasting and funnel management through Sales Force.
- Created monthly reports for Thompson Street partners (privately held company) managing Logan's.
- Communicated and resolved issues with customers as part of ongoing relationship with the company.
- Delivered high level of customer service, presented integrity and dedication of Logan's in sales processes as footprint in the healthcare linen market place since 1925.
- Selling the foot print of Logan's in a very competitive market place on the value of relationship, quality, quantity and dedication not on the price.
- Developed, planned, and executed the installation of healthcare linen program in all facilities and providers' office sold.
- Tracked and managed sales funnel through Sales Force.
Agent, CSR
Fusting and Dugan Insurance, LLC
01.2012 - 01.2014
- Managed and processed personal and commercial endorsements with multiple insurance company Partners, such as (State Auto, Progressive, Ohio Casualty, SAFECO, METLIFE, Grange, SECURA, etc.
- Created and managed follow up system for endorsement through Outlook and Partner Software programs.
- P&C claims filing and investigation.
- Updated and notified lenders of mortgagee clause changes.
- Handling customer billing and collection issues.
- Quoted changes for 5 Producers using multiple Partner software programs interfacing with inhouse software system.
- Created documentation for request of evidence of insurance.
- Prioritize workload and meet key deadlines for projects.
- Managed 500 client accounts (Personal and Commercial Policies) for all billing and payment information.
Agent, CSR
State Farm
01.2011 - 01.2012
- Completed all inside State Farm Classes and passed all State Farm exams with 90% or above.
- State Farm Bank Certified I worked with customers on new auto loan application/refinancing, checking, savings, other financial services.
- Extremely knowledgeable of ABS and NECHO (State Farm inside sales and quoting and accounting pms).
- As part of team responsibilities, we rotated answering phones, taking quotes, posting payments, cold calling for quotes, Dial Your Leads quoting, setting appointments, as well as, prospecting on my own for new business, up-selling to current State Farm customers for other State Farm products (pivoting).
- Met Fall Life Blitz goal by selling 10 Life policies in two weeks.
- Successful in meeting daily/weekly/monthly goals.
Sales Executive
ZirMed, Inc.
01.2005 - 01.2010
- Utilized solution selling methodology targeting physician practices, hospitals, surgery centers and medical management buying groups, managed co-selling program with partner sales reps and overseen joint marketing initiatives, executed complete sales process from identifying prospect, contract negotiations, solution implementation and setup.
- Worked closely with customers to evaluate their daily operations, identify problem areas & provide technology solutions to improve profits and efficiency of practice, conducted product presentation, proposals, demonstration (demoing through interfacing on-line portal) for customers & prospects providing technical information needed to evaluate our services, trained customers.
- Facilitated education and training seminars for healthcare insurance providers (Humana and UHC) for up-to-date changes in industry and technology enhancements.
- Provided critical updates on 5010 conversions, HIPPA compliance and State mandates for healthcare claims processing through EDI (Electronic Data Interchange).
- Developed and created partnerships with highly recognized national accounts, thereby producing on-going business for ZirMed, Inc. that generated $1 million plus residually.
Office Manager/Business Consultant
Graham Chiropractic and Orthopedic Clinic
01.2001 - 01.2005
- Responsible for management of office staff, payroll and finances, trained office staff and acted as Compliance Officer for clinic.
- Responsible for office advertisement and marketing campaigns, managed all office patient documentation and request of patient information, conducted initial verbal exam forms with patients, transcription of patient history, narratives, daily notes.
- Responsible for achieving, storage of all electronic and payer data, in charge of daily banking transactions, payment of bills, credit card transactions and transfer monies in business accounts, quarterly tax payment and preparation of documentation in end of the year filing, in charge of equipment purchases and all office supplies.
- Credentialed all doctors for facilities, as well as, responsible for keeping up-to-date of license renewal to Chiropractic Board in each state, Malpractice Insurance and CEU's.
- Responsible for all coding, billing and collecting, liaison to all satellite chiropractic offices (multiple states) managing day- to- day business of office staff, hiring and training.
Office Manager
Shelbyville Chiropractic, Orthopedic and Rehab Center
01.1992 - 01.1996
- Responsible for initiatives to increase patient volume in growing chiropractic clinic.
- Provided excellent customer service, and loyalty and integrity to practice.
- Responsible accounts receivable, payables, banking transactions and payment of practice bills.
- Payment of quarterly taxes and preparation of documents for end of the year filing, responsible for patient charts, coding, billing, posting of EOB's collecting, responsible for returning all patient information requests submitted to practice, responsible for ordering all office products and supplies as needed, also responsible for managing and training office staff.
Education
Sales & Marketing Continue Education -
Sullivan College
01.2009
Inside R3 Sales -
Achievers
01.2009
Sigma Six Blackbelt Sales Training -
JP Hughes, Inc.
01.2006
Certified Medical Coder -
PHIA
01.2001
Bachelor of Science - Psychology
University of Kentucky
01.1992
Associates of Paralegal Studies -
Sullivan College
01.1991
Skills
- Strategic network planning
- Cost Reduction
- Quality Customer Care
- Technical Marketing Product Management
- Vender Relationship Management
- Strategic Problem Resolution
- Project Management
- Continuous Improvement
- Critical Decision Making
- Operations
- Self-Starter
Awards
- President's Club Winner 2009 117.9% Revenue Quota Attainment
- Midyear Achievers Award 2009 109% Revenue Quota Attainment
- End year Achievers Award 2008 112% Commission Quota Attainment
- Midyear Achievers Recognition Award 2007
- 20/20 "On our way" Award 2006
- Fast Start Award 2005 118% Revenue Quota Attainment
- "Who's Who" Among American Professional Business Women 2007
Membership Affiliation
- Board Member KSHPMM (Kentucky Society for Healthcare Purchasing & Materials Management)
- AHRMM (Association for Healthcare Resource & Material Management)
- Shelby County Professional Women's Club 2006-2007
- Kentucky Society of Healthcare Engineers, 2015-2017
Timeline
Director of Sales
Universal Linen Services
07.2023 - 10.2025
Sales Executive/Business Development
Logan's Healthcare Linen, LLC
01.2014 - 01.2017
Agent, CSR
Fusting and Dugan Insurance, LLC
01.2012 - 01.2014
Agent, CSR
State Farm
01.2011 - 01.2012
Sales Executive
ZirMed, Inc.
01.2005 - 01.2010
Office Manager/Business Consultant
Graham Chiropractic and Orthopedic Clinic
01.2001 - 01.2005
Office Manager
Shelbyville Chiropractic, Orthopedic and Rehab Center
01.1992 - 01.1996
Sales & Marketing Continue Education -
Sullivan College
Inside R3 Sales -
Achievers
Sigma Six Blackbelt Sales Training -
JP Hughes, Inc.
Certified Medical Coder -
PHIA
Bachelor of Science - Psychology
University of Kentucky
Associates of Paralegal Studies -
Sullivan College