Julie Cline
Magna,UT
Summary
Customer Service Representative, demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Package Handler
FedEx
Magna, UT
08.2025 - Current
- Sorted and organized packages for efficient distribution and timely delivery.
- Operated material handling equipment to facilitate smooth workflow within sorting facility.
- Collaborated with team members to achieve daily operational targets and enhance productivity.
- Ensured compliance with safety protocols while managing heavy package loads in fast-paced environment.
Front End Associate
Wal-Mart Neighborhood Market
Magna, UT
08.2024 - 08.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced end-of-shift reports.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Maintained accurate inventory records, ensuring efficient distribution of merchandise to retail locations.
- Facilitated cash, check and credit transactions on cash register with 100% accuracy.
Integration Support
StubHub
Draper, Utah
12.2015 - 08.2024
- Manage multiple ques EQT, PQS, Outlook, Fresh desk tickets.
- Manage multiple chats Flash, Team, Help, Partner.
- Helped events team with rescheduled/postponed/cancelled events.
- Troubleshoot and repair barcode issues.
- Troubleshoot, report and clean up outages in a timely manner.
- Support for all teams with barcode issues.
- Provide strong compassion, understanding of situation.
- Maintain an urgency for the situation and work diligently to resolve it.
- Training with Maps to be able to flex when needed.
Case Manager
StubHub
Draper, Utah
12.2014 - 12.2015
- Provide accurate and appropriate information in response to customer inquiries.
- Always strive to improve my performance and metrics.
- Provide strong compassion and understanding of situation.
- Work to make every experience a great one for StubHub fans.
- Maintains professional relationships with coworkers at all times.
- Demonstrated strong oral, written, reading and investigative skills.
- May 2014 – September 2014 acting TL for CE
- Received a Spot award for role as acting TL.
Customer Service Agent
StubHub
Draper, Utah
09.2013 - 12.2014
- Provide accurate and appropriate information in response to customer inquiries.
- Provide strong compassion and understanding of situation.
- Looks to make every experience a great and lasting for StubHub fans.
- Maintains professional relationships with coworkers at all times.
- Proficient in Siebel and use of Kana Templates.
- Proficient in Microsoft programs.
Education
GED -
Salt Lake Community College
Taylorsville, Utah06.2011
Skills
- Photoshop, Illustrator, MS Office
- Customer service excellence
- Patience and empathy
- Money handling
- Reliability and punctuality
- Professionalism and courtesy
- Attention to detail
Timeline
Package Handler
FedEx
08.2025 - Current
Front End Associate
Wal-Mart Neighborhood Market
08.2024 - 08.2025
Integration Support
StubHub
12.2015 - 08.2024
Case Manager
StubHub
12.2014 - 12.2015
Customer Service Agent
StubHub
09.2013 - 12.2014
GED -
Salt Lake Community College
Highlights
- Meticulous attention to detail
- Focused on customer satisfaction
- Deadline-oriented
- Dedicated to process improvement
- Sharp problem solver
- Energetic work attitude
- Courteous demeaned
- Adaptive team player