Julie Collard
Amarillo,TX
Summary
Accomplished and adaptable operations and customer service manager with 15+ years of diverse experience in sales, issue resolution, relationship building and account management. Well-versed in managing multiple projects, training and developing staff and process improvement and implementation. Skilled at analyzing customer needs with the goal of creating value for the customer and the employer. Eager to apply this robust skill set in a Customer Success Management role to foster business excellence.
Overview
18
18
years of professional experience
Work History
Customer Success & Sales Specialist
J&S Transportation
06.2024 - Current
- Contributed to small team success with substantial annual growth through record monthly sales.
- Conducted multi-channel communication to ensure accurate order creation.
- Proactively uncovered hidden issues through active listening and effective questioning.
- Leveraged various platforms to analyze data and identify optimal service solutions.
- Maintained excellent follow-up communication to ensure customer satisfaction.
- Championed customer needs in subjective decisions to secure the best solutions.
Manager, Central Reservations
Angel Fire Resort
09.2021 - 05.2024
- Elevated to Manager after a tenure of 17 months as Assistant Manager.
- Streamlined departmental operations through effective management, coaching, and fostering a productive work environment.
- Established processes via an extensive job duties manual, enhancing team effectiveness.
- Facilitated hiring process to support team growth and improve customer satisfaction.
- Streamlined customer interactions via phone, email, chat while enforcing company protocols to boost overall revenue.
- Served as Interim Group Sales Manager to maintain customer support during extended managerial absence.
Academic Specialist
University of Colorado
02.2018 - 08.2021
- Recognized as College of Education Outstanding Staff Member for 2019-20.
- Managed academic hiring and compensation for the College of Education's Leadership, Research, and Foundations Department to enhance student outcomes.
- Enhanced student and faculty support by crafting comprehensive procedural guidelines to standardize operations.
- Streamlined communication channels between program coordinators and district cohort students to enhance registration processes.
- Spearheaded planning and logistics for various academic events, ensuring their success.
Coordinator of Volunteers
International Students, Inc.
09.2007 - 02.2018
- Organized annual staff conferences for 100 to 250 attendees, overseeing logistics to guarantee successful events.
- Optimized organizational productivity through successful system transition to Salesforce.
- Conducted in-depth training for new employees, boosting organizational efficiency.
Licensing Account Manager
Dell Computer Corporation
- Managed 80+ national and global account relationships using Microsoft volume licensing contracts.
- Enhanced customer relationships by supporting sales teams with proposals and quotations.
- Communicated value-added reseller benefits to executive stakeholders, driving enterprise agreement adoption.
Communications Coordinator
Accenture
- Directed revision and execution of global Y2K communications strategy to guarantee stakeholder confidence.
- Displayed significant responsibility and trust by reporting to executive-level vice president.
Education
Bachelor of Business Administration - Business Management
University of Texas
Skills
- Customer Relationship Management
- Team Management
- Process Improvement
- Sales Support
- Training and Development
- Communiation
Timeline
Customer Success & Sales Specialist
J&S Transportation
06.2024 - Current
Manager, Central Reservations
Angel Fire Resort
09.2021 - 05.2024
Academic Specialist
University of Colorado
02.2018 - 08.2021
Coordinator of Volunteers
International Students, Inc.
09.2007 - 02.2018
Licensing Account Manager
Dell Computer Corporation
Communications Coordinator
Accenture
Bachelor of Business Administration - Business Management
University of Texas
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