Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Julie Collard

Green Bay,Wisconsin

Summary

Professional with a strong background in customer service interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team member, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Test Centre Manager

Pearson VUE
05.2020 - Current


  • Managed daily operations of the test center, ensuring smooth functioning of all aspects including personnel, facilities, and equipment.
  • Evaluated staff performance regularly, identifying areas for improvement and providing constructive feedback for professional development.
  • Collaborated with IT teams to enhance technological capabilities of the test center, providing a seamless experience for users.
  • Increased test center capacity by optimizing space utilization and scheduling practices.
  • Addressed client concerns promptly, resolving issues effectively to maintain high levels of customer satisfaction.
  • Created detailed reports on test center performance metrics for presentation to senior leadership or stakeholders as needed.
  • Oversaw inventory management processes for test materials, minimizing waste while ensuring adequate supplies were available as needed.
  • Ensured compliance with industry standards, maintaining accreditation status through regular audits and reviews.
  • Coordinated with off-site staff to verify correct use of test procedures and confirm accurate reporting.
  • Updated ongoing testing procedures, and policies
  • Oversee test results logistics


Sales and Event Operation Manager

Compass Group Management
10.2000 - 08.2019
  • Direct daily operations and functions of the food, beverage, and sales department.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Built high-performing teams through effective recruitment, onboarding, and talent development.
  • Managed and motivated employees to be productive and engaged in work, through mentoring and monitoring of daily activities.
  • Organized and managed a small sales team to retain existing account relationships and increase sales.
  • Collaborate with upper management to implement continuous improvements and exceed team goals.
  • Conduct weekly meetings, including event logistics, sales, safety, and debriefing.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Managed budgets, ensuring financial performance by overseeing inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by training staff in customer engagement techniques.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies.

Acting Director of Operations

Compass Group Management
10.2002 - 01.2004
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Established strong partnerships with vendors, suppliers, and identified opportunities for cost reduction, implementing changes that resulted in significant savings.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.

Education

Bachelor of Arts - Hospitality

University of Wisconsin-Stout
Menomonie, Wisconsin

Associates - Business Marketing

Northeast Technical College
Green Bay, Wisconsin

Skills

  • Operating Systems
  • Order Entry
  • Customer Service
  • Sales Management
  • Team leadership
  • Safety procedures
  • Operational efficiency

Certification

Serve-Safe

Interests

  • Creative Writing

Timeline

Test Centre Manager

Pearson VUE
05.2020 - Current

Acting Director of Operations

Compass Group Management
10.2002 - 01.2004

Sales and Event Operation Manager

Compass Group Management
10.2000 - 08.2019

Associates - Business Marketing

Northeast Technical College

Bachelor of Arts - Hospitality

University of Wisconsin-Stout

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