Julie Colon
Chicago,IL
Summary
Operations Coordinator with expertise in logistics, customer service, and team leadership. Proven track record in fleet coordination, procurement, and problem resolution, driving operational efficiency. Strong background in business operations complemented by a Bachelor degree in Criminal Justice. Recognized for high productivity, effective communication, and proactive leadership in enhancing team performance.
Overview
7
7
years of professional experience
Work History
Operations Coordinator
USM Rerents
Elmhurst, US
08.2023 - Current
- Drive operational efficiency by managing multi-vendor service relationships, streamlining parts procurement processes, and maintaining precise fleet logistics to support uninterrupted equipment operations.
- Coordinate the repair and servicing of underperforming or damaged equipment by collaborating with a nationwide network of high-volume service vendors.
- Oversee the timely procurement, tracking, and delivery of critical mechanical parts to service locations, managing drop shipments and installations to ensure rental readiness.
- Monitor equipment fleet movement and facilitate internal transfers to maximize asset utilization and ensure full operational coverage across service areas.
- Coordinate with third-party logistics providers to manage the safe, compliant, and on-time transportation of rental fleet assets, including high-value and oversized equipment.
- Generate rental contracts and invoices, ensuring accurate documentation and timely billing in alignment with customer agreements and internal policies.
- Issue purchase orders for services and mechanical parts, maintaining detailed procurement records and aligning spending with budget objectives.
- Foster seamless coordination between service vendors, logistics partners, and internal teams to ensure transparent communication and end-to-end visibility.
- Conduct thorough inspections and enforce strict equipment quality control protocols post-repair or transfer to ensure compliance with safety standards.
Management Assistant
Enterprise Holdings
Chicago, US
09.2021 - 08.2023
- Supervise day-to-day operations, oversee staff activities, and ensure efficient workflow across departments to meet performance targets and enhance service delivery.
- Develop strategic business plans to improve operational performance, increase profitability, and support long-term organizational growth.
- Assess customer satisfaction levels and resolve sensitive or complex issues, ensuring a consistently high standard of service and customer retention.
- Update rental agreement files and proactively manage customer communication, including overdue vehicle notifications, rental extensions, and service reminders.
- Provide staff training and implement corrective actions based on customer feedback to uphold service quality and satisfaction levels.
- Update customer balances, work callbacks, and support the financial management of client accounts to ensure accurate billing and collections.
- Efficiently retrieve and verify customer documentation, establish rapport, and assign vehicles based on specific customer needs-such as insurance replacement, retail rentals, or leisure travel.
- Complete rental and parking transactions, clearly disclose rates and terms, and apply persuasive sales techniques to promote value-added services.
Customer Account Specialist
Great American Finance
Chicago, US
07.2018 - 08.2021
- Close an average of 100-150 customer inquiries and complaints daily, maintaining a 96% customer satisfaction rate. Demonstrate consistent performance and high-quality service in a fast-paced environment.
- Efficiently address customer concerns, ensuring prompt and satisfactory resolutions that support customer retention and loyalty.
- Demonstrate a proactive approach to customer engagement and problem-solving, anticipating needs and taking initiative to enhance the customer experience.
- Research and resolve account and service problems with a friendly and knowledgeable approach, ensuring accurate and efficient solutions.
- Listen attentively to customers' needs and provide helpful, personalized solutions, contributing to long-term account health and customer loyalty.
- Quickly triage incoming calls, identifying priority issues and escalating when appropriate to ensure timely resolution.
- Provide effective support across various customer service channels to maintain satisfaction and service continuity.
- Document customer concerns and resolutions meticulously in internal systems, supporting organizational accountability and service history tracking.
Education
Bachelor of Arts - Criminal Justice
Lewis University
Romeoville, IL05.2021
Associate of Applied Arts -
College of Dupage
Glen Ellyn, IL05.2019
Skills
- Microsoft Excel
- Vendor coordination
- Supervising experience
- Operations management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Operations Coordinator
USM Rerents
08.2023 - Current
Management Assistant
Enterprise Holdings
09.2021 - 08.2023
Customer Account Specialist
Great American Finance
07.2018 - 08.2021
Bachelor of Arts - Criminal Justice
Lewis University
Associate of Applied Arts -
College of Dupage
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