Julie Cooke

• Greet and welcome customers to the tasting room.
• Assist in training new tasting room staff members.
• Provide product knowledge to guests, helping them select spirits for purchase.
• Maintain a clean and organized environment throughout the tasting room.
• Develop relationships with customers to encourage repeat visits and sales.
• Manage inventory of products available for sale in the tasting room.
• Process payments using POS system accurately and efficiently.
• Ensure compliance with all safety protocols in accordance with state regulations.
• Perform daily opening and closing duties including restocking supplies as needed.
• Resolve customer complaints promptly and professionally within established guidelines.
• Demonstrate advanced knowledge to assist guests with tasting choices.
• Maintain thorough knowledge of spirits and production process.
• Provide tasting samples in alignment with distillery standards.
• Communicate with incoming guests to offer assistance and friendly service.
• Consistently maintain high levels of cleanliness, organization, storage and sanitation to ensure quality.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Delegate work to staff.
• Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Help management stay on top of supply needs and low inventory.

• Performed EKG tests on patients of all ages, including neonatal and geriatric.
• Maintained accurate records of patient data, test results, and other relevant information.
• Instructed patients on proper positioning for EKG testing and ensured their comfort during the procedure.
• Documented patient history, symptoms, test results and diagnosis accurately.
• Assisted with treadmill stress testing in Cardiology Clinic, Nuclear and Echo Departments.
• Demonstrated proficiency in using various types of EKG machines such as 12-lead ECGs and portable systems.
• Ensured that all safety protocols were followed while performing EKG tests on patients.
• Communicated effectively with patients to explain the purpose of testing and answer questions regarding the procedure.
• Prepared reports summarizing patient data collected from EKG tests for review by physician.
• Helped provide assistance during emergency situations involving heart problems.
• Observed strict confidentiality when handling patient information according to HIPAA regulations.
• Compiled patient information into database for review by physicians.
• Monitored patients' blood pressure and heart rates before, during and after procedures.
• Assisted in training new staff members on diagnostic procedures as needed.
• Recorded observations and baseline measurements to maintain accurate medical records.
• Completed ordered procedures during shift without sacrificing quality of work.
• Prepared reports summarizing patient data collected from EKG tests including holter monitors, Zio patches and event monitors for review by physician.
• Performed ECG Management System (MUSE) functions and related clerical duties.
• Reviewed physician orders to ensure accuracy prior to initiating event and holter monitors.
• Communicated abnormal test or assessment results to assigned physician after stress tests.
• Maintained and equipped EKG machines for daily workload. Ensured EKG machines were properly stocked and cleaned after each patient use. Performed routine maintenance on equipment to ensure proper functioning.
• Created a courteous, polite and pleasant atmosphere with patients, physicians and hospital staff.
• Established and maintained effective working relationships with physicians, coworkers and hospital staff.

PACEMAKER DEVICE CLINIC DUTIES:

• Monitored incoming remote data on systems such as Irhythm, Boston Scientific and Medicomp.
• Provided data to Device Clinic NP regarding changes in pacemaker remote data for her evaluation. Updated and reported relevant daily recordings on device clinic patients.
• Responded promptly to remote alerts indicating arrhythmia by notifying NP as well as the patient and/or their family.
• Communicated with patients and their families with instructions for setting up and trouble-shooting in-home remote monitors. Ordered remote monitors to be delivered to patients' homes.
• Submitted monthly charting of pacemaker functioning to NP.
• Reviewed daily remote pacer recordings for alerts and abnormalities.
• Compiled patient information into database for review by NP.