Summary
Overview
Work History
Education
Skills
Timeline
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Julie Cooper

Canal Fulton,OH

Summary

Talented Director with excellent marketing, customer service and facility oversight skills coupled with more than 22 years of experience. Highly effective and comfortable working with people at all organizational levels. Love people and supporting positive success in life. Love to see the growth of people in personal and professional environments. I thrive on positive energy and sharing it with those around me.

Overview

22
22
years of professional experience

Work History

Managing Director

Bjs Restaurants Inc
Fairlawn, OH
12.2021 - Current
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
  • Provided documentation of processes to comply with regulations and company policies.
  • Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Scanned and maintained confidential employee information and records.
  • Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Director of Operations

Bjs Restaurants Inc
Columbus, OH
12.2017 - 12.2021
  • Achieved team goals through formalized training plans, coaching and performance management.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Defined, implemented and revised operational policies and guidelines.

General Manager

Bjs Restaurants Inc
Canton, OH
08.2015 - 11.2017
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.

General Manager

Bjs Restaurants Inc
Huntington Beach, CA
12.1999 - 08.2015
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Education

Bachelor of Arts - American Studies

Cal State Fullerton
Fullerton, CA
06.1995

Skills

  • Focus and Follow-Through
  • Complaint Response
  • Performance Plans
  • Corrective Actions
  • Food Safety Program Training
  • Performance Appraisal
  • Onboarding New Employees
  • Cool Under Pressure
  • Overseeing Daily Activities
  • SOP Adherence
  • Leading Team Meetings
  • Leading Employees

Timeline

Managing Director

Bjs Restaurants Inc
12.2021 - Current

Director of Operations

Bjs Restaurants Inc
12.2017 - 12.2021

General Manager

Bjs Restaurants Inc
08.2015 - 11.2017

General Manager

Bjs Restaurants Inc
12.1999 - 08.2015

Bachelor of Arts - American Studies

Cal State Fullerton

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Julie Cooper