Julie Costa
Tempe,AZ
Summary
Results-driven Revenue Cycle Manager with extensive experience at Southwest Autism Research and Resource Center, recognized for optimizing financial processes and enhancing operational efficiency. Proven ability to improve accounts receivable management and account reconciliation, leading to increased revenue realization. Exceptional interpersonal communication skills have significantly elevated billing systems and overall customer satisfaction. Aiming to leverage expertise in a challenging role that fosters continuous improvement and innovation.
Overview
12
12
years of professional experience
Work History
Accounting Specialist
AEM International LTD
Tempe, AZ
01.2022 - 07.2024
- Achieved substantial improvements in performance metrics within the division.
- Executed full-range services for AEM - FSE/Service and Precision Cable Test projects.
- Coordinated with field service engineers and managed office operations.
- Coordinated the processing of quotes, purchase orders, invoices, and other administrative responsibilities.
- Efficiently adjust to a variety of roles depending on need.
- Streamlined quality assurance processes.
- Handled daily cash transactions and maintained petty cash fund.
- Assisted with month-end and year-end close processes, preparing necessary journal entries.
- Verified accuracy of invoices received from vendors prior to payment processing.
- Collaborated with other departments on various projects or initiatives that require cross-functional teams.
- Reviewed, processed and reconciled accounts payable invoices and payments.
- Assisted with the preparation of financial statements in accordance with generally accepted accounting principles.
- Performed audits of operational and financial areas to check compliance.
- Liaised with vendors and suppliers to negotiate payment terms and resolve billing issues.
Revenue Cycle Manager
Southwest Autism research and resource Center
09.2020 - 09.2022
- Manage the billing department specializing in Applied Behavioral Analysis
- Report directly to the CFO
- Responsible for aging accounts receivable and reconciliation of funding sources
- Develop policies and procedures for AR, self-pay, insurance, programs, and scholarships
- Present department metrics to the finance team
- Conduct weekly check-ins with employees
- Participate in compliance and reporting committees
- Ensured adherence to HIPAA guidelines when handling protected health information.
- Collaborated with physicians, clinical staff, payers and other stakeholders to resolve issues related to medical billing.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked with cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Resolved customer inquiries promptly while maintaining excellent customer service standards.
- Evaluated revenue cycle processes and established actionable methods to increase productivity and efficiency.
Post bill Rep / Post Bill Lead
Falck Northern California
04.2019 - 09.2020
- Appointed as Collections Lead.
- Developed and executed procedures for account management.
- Mentored new team members.
- Ensured timely follow-up on outstanding claims.
- Assessed discrepancies, submitting claims for owed compensation.
- Rectified claims and resolved denials.
- Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.
- Processed customer orders and collected payment information.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Participated in regular team meetings to discuss performance, strategies, and goals.
- Answered customer inquiries promptly and professionally.
- Escalated unresolved issues to appropriate departments for further investigation.
- Maintained detailed records of sales activities, including calls made, follow-ups, and sales closed.
Medical Billing Manager / Sr. Account Manager / Health Services Manager
Hawaii Mainland Administrators
09.2016 - 04.2019
- Developed and implemented negotiation training programs for representatives.
- Engaged with 30,000 healthcare providers and diverse provider assemblies.
- Achieved cost savings in healthcare for employers by implementing VBP strategies.
- Sr
- Oversaw management of 22 client accounts, each with distinct group sizes.
- Maintained client engagement by scheduling regular meetings and diligently tracking the progress of projects.
- Managed implementation of updated benefit programs.
- Engage in weekly teleconferences with operations teams.
- Health Services Manager: Optimize prior authorization processes
- Reduce backlog from 18 days to less than 10 days
- Streamline medical review processes for faster approvals
Billing Manager
Arizona Center for Hematology and Oncology
12.2012 - 08.2016
- Assisted in financial planning by delivering precise treatment cost evaluations.
- Guided patients in securing grants, accessing complimentary medicines, and leveraging programs such as Cancer Care.
- Guaranteed adherence to HIPAA regulations in gathering financial information.
- Collaborated with patients to ensure timely and effective chemotherapy schedules.
- Demonstrated empathy and consideration during patient interactions.
- Earned promotion to Billing Supervisor due to recognized potential by leadership team.
- Demonstrated skill in managing and analyzing aging reports.
- Tracking trends through reporting and maintaining organized schedules
- Meeting timely filing deadlines and managing insurance write-offs
- Handling second-level appeals and addressing irate patient billing inquiries
- Conducting audits on claim rejections
- Fostering staff improvement through team-building exercises
- Training new employees and boosting overall team performance
- Overseeing a team of 22 professionals, including financial advocates, billers, collectors, and payment posters
Education
Certificate - Medical Office administration and Billing
Bryman College
Skills
- Medical Billing and Collections
- Leadership and Management
- Policy Development
- EƉiciency Enhancement
- Interpersonal Communication
- Time Management
- Medisoft
- EMR
- Pulse
- Lotus Notes
- Epic
- Excel
- SAP
- HubSpot
- Statement preparation
- GL and journal entries
- Reporting analysis
- Bank reconciliation
- Invoice processing
- Variance analysis
- Audit support
- Recordkeeping skills
- Expense tracking
- Accounts receivable
- Job costing
- Ledger updating
- Vendor relationship management
- File management
- Financial statements
- Project accounting
- Fixed assets management
- Intercompany transactions
- Revenue tracking
- Accounts payable
- Account reconciliation
Websites
Timeline
Accounting Specialist
AEM International LTD
01.2022 - 07.2024
Revenue Cycle Manager
Southwest Autism research and resource Center
09.2020 - 09.2022
Post bill Rep / Post Bill Lead
Falck Northern California
04.2019 - 09.2020
Medical Billing Manager / Sr. Account Manager / Health Services Manager
Hawaii Mainland Administrators
09.2016 - 04.2019
Billing Manager
Arizona Center for Hematology and Oncology
12.2012 - 08.2016
Certificate - Medical Office administration and Billing
Bryman College
Similar Profiles
Yanna AparicioYanna Aparicio
Regional Human Resources Business Partner at AEMRegional Human Resources Business Partner at AEM
Nafisia Pattan MeerasahebNafisia Pattan Meerasaheb
Data Analyst Intern at AEMData Analyst Intern at AEM
GOKUL SRINATH SURESHGOKUL SRINATH SURESH
CNC Machinist at AEM SINGAPORE PVT LTDCNC Machinist at AEM SINGAPORE PVT LTD