Julie Courter
2307 Park Lane Holt,MI
Summary
Experienced Registered Nurse professional with 24 years of experience in healthcare and passion for working with diverse communities. Well-versed in population health and safety regulations and proficient in medical examination. Compassionate with distinguished understanding of disease processes. Quality-driven and efficient with strong interpersonal abilities. Brings exemplary communication and coordination to a fast-paced work environment.
Overview
21
21
years of professional experience
Work History
Clinical Nurse
Mary Free Bed
Grand Rapids, MI
11.2022 - Current
- Utilized strong assessment skills to determine necessary patient care.
- Developed and implemented evidence-based care plans.
- Evaluated effectiveness of care by comparing patient response with observable outcomes.
- Analyzed, collected and recorded patient health data.
- Coordinated with healthcare team members to assess, plan and evaluate patient care plans.
- Educated patients and family members about preventive health care and recovery.
- Collaborated with physicians and staff in other disciplines.
- Administered medications and treatments to residents per doctors' orders or CRNP orders.
- Coordinated timely refills for patients' prescriptions by obtaining authorizations and transmitting paperwork.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
RN Care Manager
SHS/SMG East Lansing
E. Lansing, MI.
11.2015 - 05.2022
- Www.sparrow.org
- Implementation of Comprehensive Primary Care Plus (CPC+) requirements, with the purpose of developing care delivery redesign and improvement of quality metrics
- Prioritized implementing Care Management services to a caseload of population with mixed acuity in a primary care practice setting.
- Implemented patient teaching of complex and chronic disease processes.
- Provided episodic and longitudinal self-management support to improve positive outcomes. and education of chronic disease processes to individuals and families.
- Supported individuals and families through care coordination and transitions among health care settings.
- Evaluated patient needs and preferences to build and update tailored care plans with consideration of social determinants, risk factors, or limitations.
- Identification of specific needs and assisted individuals by connecting them with community resources.
- Managed key performance reports at the organization and department levels.
- Counseled individuals and families about Advance Care Planning.
- Educated care team members about chronic care diseases, best practices and Patient Centered Medical Home (PCMH) capabilities.
- Developed and oversaw Patient and Family Advisory Council (PFAC) to include individuals and their families as part of the care team for improvement of processes.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Advocated for patients by supporting and respecting basic rights, values and beliefs.
- Provided individual and family health education focusing on self-management, prevention and wellness.
- Counseled individuals and caregivers, providing emotional, psychological and spiritual support.
- Collaborated with doctors to plan post-hospital follow up care to prevent repeat admissions.
- Built and maintained positive relationships with physicians, practice staff, patients and families.
- Collaborated with internal and external departments to correct problems and improve services.
- Maintained quality care systems, standards and HIPAA confidentiality.
- Developed and arranged continuing education opportunities for staff to increase knowledge and skills.
- Promoted self-advocacy in individuals to aid in mitigating family and healthcare-provider relationships throughout treatment.
Clinical RN
DaVita
E. Lansing & Various, MI.
10.2012 - 11.2015
- Www.davita.com
- Held a clinical nursing position managing home hemodialysis & peritoneal dialysis programs.
- Provided education to individuals and families on medical processes, techniques and chronic disease states.
- Empowered individuals and families to provide safe care.
- Communicated effectively between providers, families and caregivers.
- Responsible for infection control reporting.
- Followed up on diagnostic tests and labs to verify completion and obtain results for treatment planning.
- Collected and documented vital signs to track current patient conditions.
- Explained treatment procedures, medication side effects, special diets and physician instructions to individuals.
- Collaborated with interdisciplinary healthcare professionals to create, implement and adapt individualized care plans.
- Instructed individuals, families and caregivers on diagnoses, chronic disease management and medication self-management.
Clinical RN
Sparrow Health System
Lansing, MI.
06.2003 - 07.2015
- Maintained position as a hemodialysis nurse in outpatient and inpatient acute settings.
- Monitored individual's vital signs and symptoms in response to medical administration.
- Read physician orders and administered therapies, treatments and medications.
- Communicated patient progress and issues with families, physicians and other agencies.
- Partnered with interdisciplinary team to assess individual goals and establish treatment plans.
- Assessed and prepared individuals for procedures, performing initial and ongoing patient assessments.
- Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Basic Life Support
American Red Cross
10-2022
Diabetes PATH Leader Training Certification -
Area Agency On Aging
01.2019
Certified Health Coach -
01.2016
First Steps ACP Certified Facilitator Respecting Choices, Gunderson Health Systems -
Health Sciences Institute
01.2015
Bachelors Degree - Science of Nursing
University of Michigan
01.2012
Associates Degree - Science of Nursing
Lansing Community College
01.2001
Skills
- Development and Assessment of Individual Care Plans
- Proactive and Detail Oriented
- Creative Problem Solving Capabilities
- Care Coordination
- Efficient in fast paced environment with changing priorities
- Strong Communication Skills
- Infectious Disease Control
- Follow-Up Calls
- Demonstrated Organizational Skills
- Critical Thinking and Problem Solving Capabilities
- knowledge of Medicare, Medicaid, and other Managed Care Payors
- Proficient in Software Applications including Word, Excel, Power Point, SharePoint, EPIC, Electronic Calendars, Outlook Email an
- Medical Recordkeeping
- Accurate Documentation
- Clear Patient Communication
- Preventive Healthcare
- Medication Administration
- Compassionate and Caring
- First Aid
- Treatment Plan Modification
Timeline
Clinical Nurse
Mary Free Bed
11.2022 - Current
RN Care Manager
SHS/SMG East Lansing
11.2015 - 05.2022
Clinical RN
DaVita
10.2012 - 11.2015
Clinical RN
Sparrow Health System
06.2003 - 07.2015
Basic Life Support
American Red Cross
Diabetes PATH Leader Training Certification -
Area Agency On Aging
Certified Health Coach -
First Steps ACP Certified Facilitator Respecting Choices, Gunderson Health Systems -
Health Sciences Institute
Bachelors Degree - Science of Nursing
University of Michigan
Associates Degree - Science of Nursing
Lansing Community College