Julie Craft
Hummelstown,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Nursing Home Administrator/Personal Care Home Administrator
Jewel Healthcare / Emerald Nursing and Rehab
09.2023 - 04.2024
- Administrator of 73 bed skilled nursing home and 26 bed personal care home
- Managed HR functions, hiring, terminations, discipline and workers compensation
- Managed complaint DOH & DHS surveys in nursing and personal care, with no deficiencies for nursing facility and cleared tags from Personal Care Survey that occurred prior to employment
- Stabilized staffing and increased resident outcomes.
- Collaborated with interdisciplinary teams to optimize resident care outcomes and promote a holistic approach to healthcare.
- Enhanced staff morale and retention through regular team meetings, professional development opportunities, and open communication channels.
- Ensured regulatory compliance by conducting internal audits and addressing areas of improvement promptly.
- Coordinated staff schedules to maintain optimal staffing levels throughout facility while minimizing agency use and bonus pay.
- Championed staff recognition programs, celebrating achievements and milestones in order to boost morale and foster a positive work environment.
- Collaborated with local healthcare providers to establish partnerships that improved access to specialized care for residents.
- Implemented comprehensive policies related to elder abuse prevention that increased awareness amongst staff members.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Executive Director
Luthercare
08.2022 - 08.2023
- Provided customer service and grievance resolution to residents, family and staff
- Cut expenses by reviewing staffing needs, managing expenditures and managing agency use
- Annual Nursing home survey resulted in zero deficiencies - minimal deficiencies received in Personal care.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Managed financial, operational and human resources to optimize business performance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Licensed Nursing Home Administrator
Fox Subacute
02.2021 - 08.2021
- Managed resident and family concerns.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Served as a advocate for resident rights, addressing any concerns or grievances promptly and ensuring fair resolution.
- Handled employee write-up documentation and incident reports to actualize corrective action plans and deliver solutions.
- Managed financial performance, ensuring budget compliance and maximizing revenue generation through accurate billing and reimbursement practices.
- Managed operations at 56-bed facility.
- Reduced staff turnover by fostering a positive work environment through open communication and proactive problem solving.
Executive Director
Frey Village
08.2018 - 02.2021
- Oversaw all operational areas, including fiscal planning, compliance monitoring, and personnel management
- Motivated and inspired staff and community members to champion company mission and values
- Assessed and strengthened all aspects of organizational model, including future organizational growth opportunities
- Evaluated budgetary requirements, predictive metrics, and associated action
- Managed Covid Pandemic in facility with collaboration of clinical team which resulted in minimal deaths of facility residents.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
Licensed Nursing Home Administrator
Priority Healthcare Group
04.2015 - 08.2018
- Managed staff, budget and regulatory environment for Nursing Facility and Personal Care Facility
- Directed, supervised, and evaluated work activities of Nursing department, Activities, dietary, therapy, business office, social services, maintenance, medical records, RNAC and housekeeping
- Directed and conducted recruitment, hiring, and training of personnel
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Developed solid relationships with staff, customers, and vendors
- Built strong nursing team to meet facilities needs.
Licensed Nursing Home Administrator
Albright Senior Care
01.2014 - 04.2015
- Managed daily operations of 64 bed nursing facility which includes Budget planning and oversight, Staffing PPD, CMI, DOH regulation compliance, UMR visits and electronic health record
- Assisted with major renovation project of nursing care center including planning/design, Life Safety requirements, technology implementation and attending weekly construction meetings
- Supported and assisted with implementation of electronic medication administration record, treatment administration record and nursing admission records
- Performed/reviewed staff evaluations, disciplinary actions, investigatory suspensions, and terminations
- Assisted Admissions Coordinator in admission decisions related to payer, medical diagnosis, and census development
- Managed Quality Assurance program and completion of reports and audits for meetings.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Nursing Home Administrator and Manager of Marketing and Sales
Diakon Senior Living
05.2007 - 08.2013
- Managed daily operations of 136 bed nursing facility, to include, staffing, budgeting, census, customer service, quality assurance, inspections and interactions with Department of Health and other governmental agencies
- Supervised department of 8 employees, including interviewing, payroll, disciplinary actions, evaluations, and department meetings
- Managed entire Admissions and Marketing of the Frey Village (Campus included Independent Living, Personal Care and Skilled Nursing)
- Maintained occupancy of Nursing Unit at or above 98%
- Provided education and resources to families/residents searching for long-term care options
- Managed Marketing budget without exceeding budgeted resources.
Education
Bachelor of Science Long Term Care Administration -
York College Pennsylvania
York, PASkills
- Budgeting
- Healthcare Management
- Leadership
- Business development
- Marketing
- Sales
- Team Building
- Detailed-oriented
- Strategic planning
- Relationship-building
- Community relations
- Human Resources Management
- Patient Safety
- Decision-Making
- Staff Management
- Quality Control
- Risk Management
- Regulatory Requirements
Certification
- Licensed Nursing Home Administrator, 03/01/12, 06/01/24
- Personal Care Home Administrator, 11/01/17, Present
Hobbies and Interests
- Traveling
- Cooking
- Baking
- Reading
- Weight training
Timeline
Nursing Home Administrator/Personal Care Home Administrator
Jewel Healthcare / Emerald Nursing and Rehab
09.2023 - 04.2024
Executive Director
Luthercare
08.2022 - 08.2023
Licensed Nursing Home Administrator
Fox Subacute
02.2021 - 08.2021
Executive Director
Frey Village
08.2018 - 02.2021
Licensed Nursing Home Administrator
Priority Healthcare Group
04.2015 - 08.2018
Licensed Nursing Home Administrator
Albright Senior Care
01.2014 - 04.2015
Nursing Home Administrator and Manager of Marketing and Sales
Diakon Senior Living
05.2007 - 08.2013
Bachelor of Science Long Term Care Administration -
York College Pennsylvania
- Licensed Nursing Home Administrator, 03/01/12, 06/01/24
- Personal Care Home Administrator, 11/01/17, Present
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