
Detail-oriented professional with a proven track record in coaching and mentoring team members. Strong expertise in packet processes and Excel spreadsheets, contributing to improved team performance and client satisfaction. Committed to fostering a collaborative work environment.
I was a tier 2 employee. I was my team leads right hand, anything she asked of me I would do. I helped with spreadsheets, helped answer any questions other team members had, Reviewed the clients info on all documents, made sure all documents were attached before sending the client their packet. I was a trainer for our team. I had knowledge on every type of packet we worked for the veterans.
I helped walk in customers, answered phones, and I handled all the accounts receivables.