Julie Crawford
Troutdale
Summary
Seasoned professional with a robust background in NEMT program management and policy development, notably at Wapato Shores Transportation. Excelled in performance management and conflict resolution, enhancing company compliance and employee engagement. Proven track record in fostering strategic partnerships and promoting a culture of teamwork and open communication.
Overview
25
25
years of professional experience
Work History
Office Manger 1
RCB Dba Wapato Shores Accessible Transportation
12.2021 - 02.2025
- Provided exceptional customer service and communication skills working with PBOT and multiple brokerages to maintain contract and credentialing compliance for an NEMT company, employees and vehicles.
- Investigated and responded to grievances, client and community complaints, making recommendations to comply with all NEMT contracts and company policy.
- Guided staff through onboarding and ongoing training, supporting a variety of multicultural individuals with diverse learning styles.
- Participated in Wapato Shores Administrative Team and Trainers Safety Team, Ride Connections Wage/Benefit Committee and the Ride to Care Training Committee, promoting safety, compliance, caring and excellence through our transportation community.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Human Resources Director
Wapato Shores Transportation
01.2012 - 12.2021
- Participated at strategic and operational level to develop and strengthen Wapato Shore's policy and procedures, relationships with brokerages and passengers and ability to provide safe quality NEMT services to the community.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct. Developed and implemented a disciplinary matrix to assure equity.
- Responded to employment and unemployment claims.
- Implemented OSHA safety committee and developed and implements Wapato Shores COVID Response Plan, utilizing OSHA guidelines.
- Maintained company compliance with local, state, and federal laws, in addition to established contractual, NEMT, brokerage and organizational standards.
- Oversaw workers' compensation program for employees injured on job.
- Enhanced employee engagement and wellness by implementing an Employee Assistance Program. Promoted innovative HR programs and initiatives, including planning events and holiday gatherings.
- Investigated and responded to collisions, safety events, grievances and complaints from passengers and the community. Identified root causes and made recommendations for training, or policy implementation.
- Developed NEMT transportation scheduling for Columbia County drivers and provided Transportation services for passengers.
NEMT Driver
KB Express Transportation
03.2010 - 01.2012
- Transported elderly individuals, and individuals with special needs and/or disabilities form a variety of cultural backgrounds,
- Developed strong relationships with clients, fostering trust through professionalism and reliability in the NEMT transportation services provided.
- Cleaned and maintained vehicle conducting pre and post trip inspections..
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and knowledge of the local area to plan routes and stay on schedule, while communicating with dispatch.
- Followed all guideline for a NEMT Driver. Maintained a PBOT Permit.
Chief Executive Officer
Adult Learning Systems Of Oregon
06.2000 - 07.2007
- Established key strategic partnerships with industry leaders to enhance business development opportunities for a non profit organization with 200 employees. Attained contracts for, opened and operated fifteen group homes serving individuals with special needs.
- Developed company business plans, budgets and policy and procedures approved by a Board of Directors. Promoted non-profit business practices.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts. Prepared and supervised over State of Oregon Licensing Units audits of homes.
- Cultivated a positive company culture, promoting employee engagement. Developed a program on employee motivation and was invited to promote he program to other organizations through public speaking and trainings.
Education
Bachelor of Arts - Psychology
Southern Oregon State College
Ashland, OR06-1992
Skills
- Performance management through data collection and accurate documentation
- Investigation and conflict resolution
- Experience and knowledge of NEMT transportation program management
- Onboarding, and training and credentialing staff
- PBOT permitting for NEMT companies, drivers and vehicles
- Working with Ride Connection Training and Quality Assurance Departments
- Policy development
- Teamwork and collaboration with open communication
- Good judgment
- Professional and courteous
Timeline
Office Manger 1
RCB Dba Wapato Shores Accessible Transportation
12.2021 - 02.2025
Human Resources Director
Wapato Shores Transportation
01.2012 - 12.2021
NEMT Driver
KB Express Transportation
03.2010 - 01.2012
Chief Executive Officer
Adult Learning Systems Of Oregon
06.2000 - 07.2007
Bachelor of Arts - Psychology
Southern Oregon State College
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